Ibekwe Obinna

As a dedicated Customer Support Specialist/Social Media Manager and Automation Expert with a passion for helping teams achieve their best, I am committed to delivering top-tier service to organisations .With a solid background in customer service, Social Media Marketing and Automation I bring a solutions-driven approach to every interaction, ensuring that users and customers receive timely and accurate support.

I am good at making use of support tools such as Zendesk, Intercom, Freshwork,and TeamViewer or Anydesk. Using Apollo and Limlist is an added advantage. I also know how to make use of Meta Business Insight to analyze potential customers.

For my automations I am good at making use of Zappier and Make.com for streamlining and automating business process.

I also understand the critical role that time-tracking, productivity, and project management tools like Asana and Trello play in the success of remote and hybrid teams. My goal is to provide clear, effective communication that helps users and clients make the most of an organization’s powerful features.

By listening carefully to customer concerns and working closely with the development and product teams, I help ensure that every user experience is seamless and efficient. With an eye for detail and a genuine interest in problem-solving, I strive to leave every customer feeling supported and empowered

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