Iana Lhane Abundo

IANA LHANE ABUNDO WORK EXPERIENCE CONTACT INFO Phone - Email-Address Davao City, Philippines, 8000 PROFESSIONAL SKILLS Email Support Social Media Moderator Chat Support Healthcare Support Phone Support SOFTWARE EXPERIENCE Zendesk Recharge Shopify Sprout Slack Outlook Microsoft Social Media (Facebook, IG, Twitter) Core CRM CUSTOMER SUPPPORT VXI Global Holdings | Oct. 2020 - Jan. 2021 Billing Sales EMAIL SUPPORT AWESOME OS | Apr. 2021 - May 2022 Digital Correspondence Quick and Efficient Asynchronous SOCIAL MEDIA MODERATOR AWESOME OS | May 2022 - Aug. 2023 Responds to Posts, Comments & Direct Messages Recover DSATS HEALTHCARE CUSTOMER SUPPORT Teleperformance | Sep. 2023 - Nov. 2023 Health insurance coverage Plan Management Medications E-COMMERCE / Customer Support CommerceCore | Nov.2023 - Jan. 2024 Hybrid (Emails & Calls) EDUCATION SCHOOL/COLLEGE/UNIVERSITY August 2019 - June 2023 Bachelor of Science in Psychology REFERENCES Barbara Silmaro | VXI/CSR |- Hazel Gandia | Virtual Assistant |- Earl Bergavera | Davao Doctors College/Instructor |-