Iana Lhane Abundo

In a world where challenges test our limits, I have emerged as a beacon of perseverance. My name is Iana Lhane Abundo, and I achieved the extraordinary by earning a degree while excelling in the demanding BPO industry. I began my journey as an email support specialist and social media moderator, navigating the complexities of customer service to ensure satisfaction and positive experiences. 

With over three years of remote work experience, I have developed a proven ability to learn quickly, adapt to new challenges, and provide exceptional email and social media support. My strong communication skills and proficiency in various platforms, including Zendesk, Shopify, Recharge, Yotpo, and Sprout, allow me to efficiently address customer needs and resolve negative experiences.

In my previous roles, I managed email campaigns and social media accounts for Facebook, Instagram, and Twitter. I built strong relationships with customers, produced concise engagement reports, and contributed to successful team-based projects. My commitment to delivering high-quality service and fostering positive customer interactions has been a cornerstone of my career. I am confident in my ability to be a valuable asset as a customer representative and look forward to contributing my skills to your team.

Fun fact about me: I was bitten by a dog when I was just 7 years old, and again by a stray dog during my 2nd year of college! Despite those experiences, I’m now a proud fur mom of three adorable pups. Guess you could say I’ve always had a special connection with dogs—even if it started off a little...bitey!