Ian Miguel Ferraris

IAN MIGUEL FERRARIS VIRTUAL ASSISTANT CONTACT --PROFILE I am a proficient Customer Service representative with over 7 years of experience and 2 years as a Virtual Assistant. I specialize in verification service and appointment setting as well as processing any forms of document including legal docs, replying to emails and letters. I am constantly evolving and growing in every situation. EDUCATION Iligan City East Central School Elementary- Mintal Comprehensive High School Highschool Graduate- University of Mindanao College Degree Bachelor of Science in Architecture- LANGUAGES English- Excellent REFERENCES Available upon request. WORK EXPERIENCE Sutherland Global Services (2015 - 2020) From the beginning of my career, I started working as an Claims Specialist, Appointment setter and Customer service representative in one of the Healthcare insurance in the U.S. Remitly - Back Office (January 2021 - July 2021) I worked as the remittance company's email processor, client chat support and information verifier Everquote (August 2021- June 2022) I worked as an automobile insurance claims specialist in which I keenly verify each client's auto accident details and then upload it to the system. Choice Home Warranty (July 2022 - September 2022) I was part of a home insurance company as a claims specialist where I assist customers regarding their concerns and serve them with the best service they need. Virtual Assistant (October 2022 - February 2023) Part of a verification team in Obama care plan and other campaigns that related to healthcare coverage. We ensure the quality of our applicants by checking their information on our database provided by our partner client and upload it for processing. Law firm Virtual Assistant (March 2023 - June 2024) I worked as a virtual legal assistant in which I help case managers and attorneys in preparing and organizing legal documents also follow up with insurance adjuster and send correspondence. Scheduling appointments for the client with the attorney for case update.