Ian Dableo

Ian Dableo 0002, Block 40, Welfareville Compound, Martinez Street, Addition Hills, Mandaluyong, NCR, Philippines-- linkedin.com/in/ian-dableo-b6 Experience: Product and Market Researcher - Amazon VA TCC Brands/Apex Alliance, LLC Jun 2021 – Present Responsibilities: 1. Product Research and Analysis: • • • Utilize cutting-edge tools like Keepa and Helium 10 to conduct thorough product research on the Amazon platform. Identify profitable niches and trending products to optimize sales opportunities. Perform competitor analysis to gain insights into market trends, and pricing strategies. 2. Supplier Communication: • • Initiate communication with potential suppliers to gather information on account opening requirements. Maintain professional and effective communication with suppliers to negotiate favorable terms and secure beneficial partnerships. 3. Sales Data Interpretation and Reporting: • • • Analyze sales data, including revenue, conversion rates, and product performance metrics. Generate detailed reports and visualizations to provide valuable insights into product performance and sales trends. Identify growth opportunities and potential issues to optimize sales strategies and increase profitability. 4. Product Listing Recommendations: • Suggest new products to add to listings based on market demand and customer preference. Customer Service Representative Amazon Operation Services Philippines, Inc. Sep 2020 – Dec 2021 Feb 2021 – May 2021 Responsibilities: 1. Order Handling and Issue Resolution: • • • Provide prompt and courteous assistance to customers with any issues related to their Amazon orders. Effectively troubleshoot problems, address concerns, and find suitable solutions to ensure customer satisfaction. Collaborate with various internal departments to expedite order fulfillment, delivery, and resolution of any order-related problems. 2. Order Status Updates: • • Proactively communicate with customers to provide real-time updates on the status of their Amazon orders. Ensure customers are informed about any delays, tracking information, or changes to their deliveries promptly and accurately. 3. Amazon Device and Prime Video Support: • • Assist customers in troubleshooting and resolving technical issues with their Amazon devices, such as Echo, Kindle, and Fire tablets. Guide customers through setting up and accessing Prime Video content, resolving streaming issues, and answering account-related queries. 4. Discount and Warranty Information: • Inform customers about ongoing promotions, discounts, and special offers to enhance their shopping experience. Education: National College of Science and Technology - Dasmariñas City, Cavite Bachelor of Science - BS, Psychology 2016 - 2020 Skills: Market Research • Supplier Sourcing • Product Sourcing • Data Interpretation • Communication • Problem Solving • Customer Support • English • E-Commerce • Microsoft Excel