Ian Ceasar Acojedo
General Virtual Assistant
Experienced and dedicated professional with a proven track record in the BPO industry,
offering expertise in customer service, appointment setting, email/chat support, market
research, and B2B cold calling. Highly organized and detail-oriented, adept at streamlining
processes to improve efficiency. Possesses strong communication and data entry skills,
consistently delivering exceptional support to clients.
Contact
Phone
-
Email
-
Address
Koronadal City, Philippines 9506
Education
Bachelor of Science in Business
Administration Major in Human
Resource Management
University of Mindanao, Davao City
2009
Expertise
Customer Service
Problem Solving
Attention to detail
Data Entry
Experience
Cold Caller B2B (Game Changers)
March 2022 - July 2024
·Main tool used was HubSpot and Ring Central
·Leveraged CRM database to manage customer data, log calls and other activities and
generate reporting to deliver actionable insights and develop sales pipeline.
·Delivered prepared sales pitch from script and persuaded potential customer to
purchase product or service.
·Handled multiple accounts with with expert use of client management software and
computer dialing.
·Conducted Home surveys for the RTC company in Reno
Email/Chat Support (AO Foundation)
June 2020 - December 2022
·Main tool used was Zendesk
·Handled inbound customer chat conversations from various parts of the world.
·Documented all customer information accurately in computer system, providing
dated notes for future reference.
·Remedied issues quickly and within parameters of company-mandated policies and
procedures.
Customer Service Representative (Comcast)
January 2017 - June 2020
·Provided primary customer support to internal and external customers.
·Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
·Used company troubleshooting resolution tree to evaluate technical problems and
find appropriate solutions.
Appointment Setter (Timeshare)
Complaint Resolution
December 2014 - December 2016
·Acted as first point of contact and set appointments for prospective clients.
·Promoted to the team lead post after 7 months.
·Applied strong leadership talents and problem-solving skills to maintain team
efficiency and organize workflows.
·Identified individual employee's unique work styles and adapted management
methods.
Flexible and Adaptable
Market Researcher (Survey Sampling)
Critical thinking
Technical Support
Creative Problem Solving
Communication
Language
English
Filipino
Jan 2011 - Jan 2013
·Scheduled interview appointments with respondents and created multiple
questionnaires before commencing data collection
·Devised questionnaires, surveys and open forum discussions to generate real-time
data collection from target demographic.
·Utilized diverse research techniques and online or published data collection
tools to amass key information or statistics, supporting business objectives.
