Ian Ceasar E. Acojedo

Hello, my name is Ian, and I bring a diverse range of work experience to the table. With a background in market research, appointment setting, customer service, email/chat support, and sales virtual assistance, I have developed a well-rounded skill set that enables me to excel in various roles.

As a market researcher from January 2011 to January 2013, I gained valuable insights into consumer behavior and industry trends. This experience honed my analytical skills and taught me how to gather and interpret data effectively. I developed a keen eye for detail and learned to think critically to identify patterns and make informed recommendations.

During my tenure as an appointment setter from March 2015 to December 2016, I honed my communication and organizational skills. After 7 months, I was promoted to the supervisor position and I successfully managed a team, ensuring smooth operations and achieving targets. This role required excellent interpersonal skills, as I interacted with clients, built relationships, and effectively communicated product information and benefits.

In my role as a customer service representative (CSR) from January 2017 to June 2020, I became adept at providing exceptional service to clients. I handled inquiries, resolved issues, and ensured customer satisfaction. Through my experience, I developed strong problem-solving abilities and the ability to remain calm and composed under pressure.

As an email/chat support professional from June 2020 to December 2022, I further enhanced my communication skills and adapted to the demands of remote customer support. I became proficient in managing customer inquiries, resolving problems efficiently, and maintaining clear and concise communication through written channels.

Additionally, my experience as a sales virtual assistant from March 2022 to April 2023 allowed me to work closely with sales teams, assisting in lead generation, appointment setting, and client relationship management. I honed my sales skills and developed a result-oriented mindset.

Throughout my career, I have consistently demonstrated professionalism, a strong work ethic, and a commitment to delivering exceptional service. I am adaptable, quick to learn new concepts and technologies, and thrive in fast-paced environments. My passion for providing top-notch customer experiences, combined with my diverse skill set, make me a valuable asset to any team.

In my free time, I enjoy playing mobile games, watching movies and TV shows, and exploring informative and entertaining content on YouTube. I believe in maintaining a healthy work-life balance and prioritize spending quality time with my 3-month-old daughter.

Thank you for taking the time to get to know me better. I look forward to the opportunity to contribute my skills and experiences to your organization and make a positive impact.