Ian Benjamin Dominguez Gonda

Ian Benjamin D. Gonda Email:-Tel. No.:- Date of Birth: December 13, 1975 B2L8 Estrella Homes Phase1 Brgy Gaya-Gaya San Jose Del Monte Bulacan LinkedIn: https://ph.linkedin.com/in/ianbenjamin-gonda-654ba6118 After more than 20 years of experience, my skills and talents can be summed up in four words: LEARN, ADAPT, CREATE AND ACCOMPLISH. I am result oriented and ensure quality work. EMPLOYMENT HISTORY: Customer Support - Concentrix April 2022 – April 2025 • Account: Banking Finance - Australia (Inbound / Outbound / Backend Support: Fraud and Scams Officer) Jan 2025 – April 2025 • Account: Blue Cross Blue Shield of NC - US (Inbound: Provider lineEligibility, Benefits and In-State Claims Support July 2024 to Nov 2024 • Account: DirecTV (Satellite) - US (Inbound and Outbound: Tech, Billing and Sales Support) - Frontline Tech Support April 2022 – July 2024 Customer Support - Teleperformance August 2019 –September 2020 • Account: Telstra _ AUS (Inbound: Billing and Sales Consultant) Aug2019 • Account: Doordash – US (Inbound: Help Desk) May2020- Chat and Phone Support Advertising Deskman - Philippine Daily Inquirer March 2003 to February 2019 • Negotiate with clients' page of Ad placements. • Sales support in managing requests for advertisers. • Ad material support and contact Graphic Artist - Grand Post International (Pyramid Marketing) August 2001 – November 2002 Marketing Assistant / Graphic Artist - Foodpros Corporation(GOTOKING) August 1999 – July 2000 EDUCATIONAL ATTAINMENT: CERTIFICATE: University of the Philippines Open University (Professional Teaching Certification) September 2024-Current TERTIARY: St. Scholastica’s College (A.B. Fine Arts Maj. in Adv- SECONDARY: San Beda College 1989 –1993 PRIMARY: Flos Carmeli Institution 1983 – 1989 INTERESTS: Sports (Swimming and Running), Arts (Freehand and Digital), Woodworks and Music *REFERENCES AVAILABLE UPON REQUEST