Hyacinth Delina

Hyacinth E. Delina Andrea Village Zone II Purok Mahida-iton Cadiz City, Negros Occidental, Philippines 6121 Tel: - | Cell: - | Alternate: - Email:-| Skype ID: hyacinth.s.escares Location: Philippines | Availability: Immediate OBJECTIVE To leverage my extensive experience in virtual assistance, business valuation, administrative support, and customer service to contribute to a dynamic and growthoriented organization. I aim to utilize my strong analytical skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment to provide exceptional support and drive efficiency in all operations. My goal is to deliver value through innovative solutions, effective communication, and a commitment to excellence in every role I undertake. PROFESSIONAL EXPERIENCE Healthcare Data Entry & Administrative Specialist Holy Savior Hospice | Homebased (Graveyard shift) December 2023 – February 2025  Enter patient information, recent admissions, attending physicians, ACO provider, and admission dates.  Record and update medication details, including dosages and usage instructions.  Organize and name Medicare-related files.  Convert files for documentation purposes.  Process billing tasks.  List prescribed tablets and medications with dosages and quantities for patients.  Perform various administrative tasks for the company.  Create and edit flyers and event materials.  Schedule and blast emails for events.  Post event details on relevant platforms.  Prepare and manage invoices. Executive Admin- SMM Verde Commercial Real Estate Group LLC | Homebased (Graveyard shift) July 2021 – February 2025  Manage all back-office administrative tasks, including updating CRM, cold calling, and client communication.  Draft and prepare real estate listing agreements and other necessary documents for clients.  Generate NAICS codes for specific industries and compile data for analysis.  Organize and manage calendar events, set up meetings, and coordinate reports.  Conduct property research and handle email correspondence with prospective buyers and sellers.  Managing all the social media accounts Virtual Assistant / Receptionist Team Great Dwellings | Homebased (Graveyard shift) April 2021 – May 2022  Handled inquiries from guests, vetted using Guesty, and managed escalations using Asana.  Answered emails, monitored compliance, and updated company tools such as Slack, Discord, and Trello.  Communicated with property owners and Airbnb regarding issues and updates.  Created solutions for guest-related problems and claims, coordinated purchasing for properties, and scheduled maintenance and cleaning services. Valuation Analyst Azul Business Advisory LLC | Homebased (Graveyard shift) April 2024 – December 2024  Conduct comprehensive business valuations, focusing on determining the most probable sale price of companies.  Analyze financial data, including income statements, balance sheets, and cash flow statements.  Conduct in-depth market research, financial performance analysis, and comparable sales within the industry to estimate the economic value of businesses.  Present detailed reports with recommendations based on findings to assist clients in decision-making.  Assist with various financial modeling tasks and coordinate with teams to ensure accuracy in reporting. Virtual Assistant / Insurance Specialist BlueSky Insurance Agency | Homebased (Graveyard shift) May 2020 – October 2020  Provided administrative support for a South Florida broker specializing in personal and commercial insurance coverage (auto, home, umbrella, apartment, health).  Assisted clients with market conditions, conducted property walkthroughs, and provided guidance through buying, selling, and leasing processes.  Performed tasks such as answering client inquiries, generating insurance quotations, and handling communication with insurance companies. Supervisor - Cold Caller Easy Financing | Homebased (Graveyard shift) March 2019 – March 2020  Managed outbound cold calling team, conducting live transfers and hard selling to business owners for loan products.  Scheduled work hours and shifts, supervised the team, and helped them understand performance goals. Contacted business owners, offered loans, and scheduled appointments for the sales team.  Circle prospected potential clients and generated leads for business development. Web Researcher/Virtual Assistant/Data Entry Specialist Institute for Cultural Ecology | Homebased April 2013 – December 2015  Conducted market, financial, medical, scientific, and public policy research by investigating data from various sources such as published research, internet searches, journals, and newspapers.  Performed various administrative tasks, including email management, scheduling meetings, and making travel arrangements for team members.  Managed data entry and organization of large datasets into spreadsheets and databases to support decision-making.  Assisted in compiling research reports and analyzing data trends to contribute to project objectives.  Maintained a high level of accuracy and efficiency in managing large volumes of information.   Customer Service Associate Convergys/Concentrix | Bacolod City, Philippines May 2018 – November 2019  Answered customer inquiries, redirected calls to relevant departments, and assisted with order placements.  Provided product and service information, billing, handled complaints, and offered solutions to customer issues.  Performed upselling and cross-selling of products and services as part of sales initiatives. Loan Officer/Credit Investigator JGM Finance Company | Manapla, Philippines February 2017 – April 2018  Evaluated and approved loan applications within set limits and referred larger applications to management.  Met with applicants to obtain loan information, reviewed credit histories, and explained loan options.  Compiled loan applicant information, analyzed financial data, and computed payment schedules.  Reviewed and updated credit files, ensured completeness of loan agreements, and resolved customer complaints.  Supervised loan personnel and kept updated on new financial products and services. EDUCATION Bachelor's Degree in Business Administration North Negros College | Cadiz City  Focus on Business Studies/Administration/Management. Vocational Diploma – Cookery NC II North Negros College | Cadiz City  Completed short course in Food and Beverage Preparation/Service Management. Bachelor of Science in Information Technology (2 Years) University of St. La Salle | Bacolod City  Pursued a degree in Information Technology. SKILLS  Advanced Skills: Analytical Thinking, Communication, Teamwork, Creative Problem-Solving, Flexibility, Leadership, Dependability.  Technical Proficiency: MS Word, CRM Tools, Web Research, Public Speaking, Scheduling, Report Preparation. LANGUAGES  English (Fluent) Tagalog (Fluent) Ilonggo (Fluent)Cebuano (Fluent) Chinese (Basic) REFERENCES  Alfredo Canete (Trainer – Convergys/Concentrix) |-  Mary Lou Ambrad (Teacher) |-