NGOC HUYNH
CUSTOMER SERVICE & SALES EXECUTIVE
I’m a sales and customer service professional with hands-on experience in client relations, order fulfillment,
and market research. I thrive on building strong customer connections, resolving inquiries efficiently, and
driving business growth through strategic outreach and collaboration.
EXPERIENCE
Customer Service & Sales Executive (B2B)
May 2024 - Present
Kingtec Group Vietnam
Collaborated with teams across departments to ensure timely delivery of orders and resolution of
customer inquiries.
Developed and maintained strong client relationships, increasing customer retention.
Organized and participated in industry trade shows to showcase products and drive purchase
decisions.
Social Media Planner
Jun 2023 - Dec 2023
Galaxy Cosmetics
Created posts for 5 pages about the Korean pharmaceutical and cosmetic lines that the company
distributes: Hubislab, Dr. CPU and Cell by Cell.
Scheduled content designed and planned marketing campaigns to grow and nurture audiences
across a social media platform.
Checked, packed, and labeled completed items for shipment or storage at the warehouse.
Public Relations Intern
Dec 2022 - Mar 2023
Beauty Tech Labs
Researched, summarized, and built KOL/KOC database to increase awareness for media campaigns.
Contacted and supported KOL/KOC to run giveaways and review beauty products.
Supported Marketing team in brand and product positioning activities.
Partnership Specialist & Content Creator
Mar 2022 - Nov 2022
Company Insider
Planned, listed and invited influencers, mentors and sponsors for 4 Company Insider events.
Connected and invited more than 5 speakers and influencers and 3 sponsors.
Researched and developed ideas for Marketing content on Facebook and TikTok.
EDUCATION
Marketing
HELP University (Malaysia)
Awarded scholarships for 4 semesters based on academic excellence.
Aug 2020 - Oct 2025
SKILLS
Client Relations
Market Analysis
CRM Proficiency
Presentation Skills
ERP System Proficiency
Problem Solving Skills
ADDITIONAL INFORMATION
Languages: Vietnamese and English.
Certifications: Microsoft Office Specialist 2016 (Word, Excel and PowerPoint),
