Husain Ahmad

Husain Ahmad Customer Service Executive / Data Entry Expert / IT support Dubai, P.O. Box 692 Mobile- Email- Profile Info Solutions driven professional with extensive experience in customer service on various levels Expertise: Sales both outdoor and indoor (Front desk) Customer focused, with effective customer service skills, provide support and Customer Support both Onsite and Online (Helpdesk) training to customers Training both Onsite and Online Ability to recognize customer requirements and provide the appropriate solutions Driving : Holder of valid Dubai Driving License from 1995 Articulate communicator who can fluently speak both languages of people and technology Language: Fluency in English, Arabic and Urdu (speaking, writing and Fluency in English, Arabic and Urdu (speaking, writing and reading) reading) Education Higher Secondary Certificate from the Indian High School, Dubai. Attended various courses : Quality Awareness program by Tatweer Operational Training on Telex machines by Telematics Systems (Al Rostamani Group) Sales training on Ericsson Consono PABX Operational Training of Siemens HICOM 300 PABX by Siemens rep. NEC/Nitsuko sales training on the IP enabled Inspire 300 keyphones at Etisalat Academy. Intel Integrator training sessions for PC assemblers and resellers in the Middle East Microsoft, Acer, Novell roadshows and seminars Fire safety awareness program by Etisalat and selected as third warden of the 2nd floor at the Dubai head office. Customer Service Experience Training at Etisalat Typing Course conducted by Horizon Institute Experience From Nov 28th 1998 to June 2015 : working at Etisalat (Emirates Telecommunication Corporation) , Dubai, as Consumer Sales Officer / Customer Support Executive on various roles such as: Customer Training: Responsible for conducting training sessions on the operation of telecom equipment such as PABX, Keyphones, PC based Telex Machines, etc. at the customer premises. Handling of customer complaints: Which includes dealing with customer queries and complaints, assessing and analyzing their complaints and dispatching their request over to various engineering department for investigation. Replying in writing to the customers based on the findings of the engineering dept. Front Desk Sales: Which involves the sale and processing of all services such as Landlines, GSM (both Postpaid and Prepaid) sim cards, Internet (both broadband and dial up) and their ancillary services, Blackberry, iPhone, data plans, etc.. From 15th August, 1994 to 27th November 1998: working in M/s Al Motamem Computer Trading in various positions: Sales executive: Handled sales solutions. Technical support executive: Diagnosed and troubleshooted PC problems and fixed them on both hardware and software levels, both on and off site. Handled the A to Z of PC assembly. Purchasing executive: Was responsible for the purchasing of components from the distributors in the PC industry. Courses Attended: 1-Diploma in Cybersecurity by Alison.com 2-Proofwriting 3-Project Management Basics