Hugo Ferraz

Hugo Ferraz Lisbon, Portugal • www.linkedin.com/in/hugomnf EXECUTIVE PROFILE Telecommunications professional with over 15 years of experience in the telecom sector and IT systems, delivering OSS solutions and leading network infrastructure projects. Proven ability to bridge business and technology through strategic planning, process optimization, and data-driven decision-making. Started at Nokia Siemens Networks and advanced through progressive roles at Vodafone Portugal, from FTTH Consultant to OSS Delivery Manager, where led high-impact initiatives across local and European markets. Known for driving innovation, aligning cross-functional teams, and fostering a culture of continuous improvement through design thinking and measurable results. Brings outstanding written and oral communication, essential for cross-team collaboration and stakeholder alignment. MAIN SKILLS Engineering Management | Operational and Team Leadership | Stakeholder Management across business and technical domains | Strategic Planning, Technology Alignment & Budgeting | Cross-functional Collaboration | Decision-making based on KPIs and data insights | OSS Architecture and Design (Inventory, Lifecycle Management) | End-to-End Solution Design | API Lifecycle & Integration | Design Thinking Methodologies | ITIL & Service Management Principles | SQL for OSS Data Management | Linux Systems & Bash Scripting | Java & Embedded C/C++ | Excel Automation & Reporting | Agile Mindset | Scrum Fundamentals Certified | DevOps Practices | Jira, Confluence and GitHub | IoT Systems and Solutions | Documentation & Knowledge Sharing. EXPERIENCE Vodafone Portugal, Lisbon (Portugal) OSS Delivery Manager for Portugal and Group (01/11/2019 – 30/06/2025) Responsibilities: • Managed the full lifecycle of 6 OSS inventory systems in Portugal and 1 Group-level asset inventory system, with an annual budget of approximately €500,000. • Directed a 6-person external development team, overseeing performance, timelines, and resource planning. • Designed software and system architectures within the Operational Readiness domain (applications, OS, hardware, and data layers). • Evaluated technical feasibility and operational impact of business demands, ensuring compliance and strategic fit. • Translated business needs into actionable technical requirements, identifying affected systems and integrations. • Aligned internal and external stakeholders through well-defined validation planning. • Defined test plans and coordinated validation with OSS and business teams to ensure delivery of fit-for-purpose solutions. • Championed automation initiatives to streamline system validation and lifecycle operations, reducing manual efforts by 30%. Achievements: • Delivered OSS upgrades (Cramer, LCM) 20% ahead of schedule and with 12% budget savings, contributing to improved system reliability and maintainability. • Enabled Vodafone-NOS strategic partnership through shared RAN inventory, expanding national 4G/5G coverage and optimizing network investment by 15%. • Led process standardization and automation, resulting in a 25% increase in data reliability and a 30% reduction in manual validation tasks. • Produced technical documentation including solution blueprints, operational runbooks, and training materials to ensure maintainability and team enablement. • Supported cross-country collaboration within Vodafone Group, contributing to OSS architecture alignment across all European markets. • Boosted team productivity by 20% through process simplification, mentoring, and continuous feedback routines. • Successfully maintained team stability over 3 years with 0% turnover. Telecommunications Engineer Consultant (02/12/2010 – 31/10/2019) Responsibilities: • Managed the FTTH passive network inventory import process from GIS to OSS platforms. • Defined registry rules and produced comprehensive documentation for FTTH infrastructure governance. • Developed SQL scripts and Excel VBA macros for inventory quality control and KPI generation. • Built performance dashboards using SQL and BusinessObjects Web Intelligence. • Participated in defining architecture rules and driving GIS tool enhancements. • Collaborated with cross-functional teams (IT, OSS, Engineering, Marketing) to ensure aligned delivery. Achievements: • Supported Vodafone’s expansion to 5.3M households through FTTH partnerships with PT, DSTelecom, and NOS. • Reduced inventory error rate by 35% and import time by 40% via automation. • Standardized data models and documentation practices across regional teams, increasing onboarding efficiency by 25%. Nokia Siemens Networks, Alfragide (Portugal) Telecommunications Technician (29/06/2009 – 30/11/2010) Responsibilities: • Delivered first-line support for SDH (Alcatel) and WDM (Nortel/Atrica) networks for Orange Spain in a 24/7 NOC environment. • Monitored network status, diagnosed incidents, and managed ticket escalation and resolution within SLA targets. • Coordinated with second-line support and field technicians to address critical issues. Achievement: • Introduced quality improvements that enhanced diagnostic efficiency and resolution speed by ~15%. Softsystems, Lisbon (Portugal) Founder (01/01/2004 – 01/01/2006) • Founded and managed a small IT business providing custom PC builds, system configuration, and client support. • Delivered end-to-end service with strong customer satisfaction through hands-on technical solutions. EDUCATION AND CERTIFICATIONS ● Master’s Degree in Electronic and Telecommunications Engineering - Specialization in Telecommunications • ISEL - Instituto Superior de Engenharia de Lisboa, Portugal (2009 – 2012) ● Degree in Electrotechnical and Computer Engineering - Electronics and Computers • Escola Superior de Tecnologia de Setúbal, Portugal (2001 – 2008) ● Level 3 EQF professional qualification in Electrotechnics/Electronics • Escola Secundária Ferreira Dias, Cacém, Portugal (1997 – 2001) ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Scrum Fundamentals Certified (SFC) • SCRUMstudy (2025) TOGAF® – Certification of Achievement for completing the training program • Simplilearn (2025) Cybersecurity – Professional training course • IPFEL (2025) DevOps Agile Development • Skillsoft (2025) Cloud Service Models • Skillsoft (2025) CompTIA Network+: Network Security Concepts & Solutions • Skillsoft (2025) Agile Essentials – Level 1 • Vodafone (2024) Gemini & Vertex AI w/Challenge Lab • Google Cloud Skills Boost (2024) Introduction to Generative AI • Google Cloud Skills Boost (2024) AWS Certified Cloud Practitioner • Amazon Web Services Training and Certification (2023) API Professional • Vodafone (2023) ITIL® Foundation Certificate in IT Service Management • AXELOS Global Best Practice (2018) Master’s degree thesis: Integrated WDM and photodetector system • ISEL (2012) CCNA 2 - Router and Routing Basics • Cisco Networking Academy (2009) CCNA 1 - Networking Basics • Cisco Networking Academy (2007) LANGUAGES Portuguese (Native), English (Proficient user C1), Spanish (Proficient user C1) and French (Basic user A2)