HUGHETTE RONICA TABAOSUARES
PROFESSIONAL SUMMARY
Detail-oriented Customer Support and Guest Services Professional with over 3 years of experience
handling customer inquiries through online chat, email, and phone support. Experienced in managing
reservations and providing accurate information across OTA platforms including Airbnb, Booking.com,
Agoda, and RezLive. Skilled in supporting guests throughout the pre-booking and booking process,
answering inquiries, and ensuring a professional and consistent communication tone. Proven ability to
follow SOPs, manage multiple inquiries simultaneously, and deliver timely, accurate responses in fastpaced environments. Known for strong written and spoken English communication, attention to detail,
and adaptability to new tools and systems.
KEY SKILLS
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Guest Inquiry Management (Chat, Email, Phone)
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OTA Platform Handling (Airbnb, Booking.com, Agoda)
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Reservation & Booking Support
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Customer Communication
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Multi-Tasking & Inquiry Management
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Attention to Detail & Accuracy
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Problem-Solving & Issue Resolution
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SOP & Communication Guideline Adherence
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Time Management & Organization
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Customer Satisfaction & Guest Experience
TECHNICAL SKILLS
OTA & Booking Platforms: RezLive, Agoda, Booking.com, Airbnb
Communication & Collaboration Tools: Google Workspace (Docs, Sheets, Gmail), Google Meet, Zoom,
WhatsApp
Customer Support & Productivity Tools: Trello, ChatGPT, Grammarly
EDUCATION
Bachelor of Science in International Tourism Management
Our Lady of Fatima University | Antipolo City, Philippines |-
Academic Honors: Cum Laude, Dean's Lister
LANGUAGES
English: Proficient
Filipino: Native / Fluent
PROFESSIONAL EXPERIENCE
Sales Consultant (Customer Support & Reservations)
HNG Travel and Tours – Marikina City, Philippines
Mar 2025 – Present
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Respond to customer inquiries via online chat, email, and phone calls, providing accurate and timely
information.
Manage hotel bookings using RezLive, Agoda, Booking.com, and Airbnb, ensuring correct reservation
details and confirmations.
Assist clients during the pre-booking stage, answering FAQs, pricing inquiries, and service-related
questions.
Maintain a professional and consistent tone in all communications while following company
guidelines.
Handle multiple inquiries simultaneously with strong attention to detail and organization.
Achieve 95% customer satisfaction through efficient and high-quality support.
Sales Specialist / Team Leader (Customer Support)
Apr 2023 – Mar 2025
Promoted to Team Leader (Jan 2024 – Mar 2025)
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Handled customer inquiries via chat, email, and phone support, ensuring clear and accurate responses.
Provided detailed information about services and assisted clients with booking-related concerns.
Followed company SOPs and communication standards in all customer interactions.
Managed escalated concerns and coordinated with internal teams for resolution.
Improved team response efficiency by 30% through coaching and process improvements.
Maintained a 90% customer retention rate by delivering excellent customer service.
