Hriday Dhali

Hriday Dhali Technical Support Engineer Personal Info  Magra Hooghly WB Kolkata INDIA-712148--  (- (- Professionally I am an Technical Associate , in Haldia Petrochemicals Limited designated as Assistant Manager Information System,to give support on multiple application and infra through using ticking tools Zendesk,Service Now and IBM internal Ticketing tools with highest integrality Provide support VIP user, Train Helpdesk team .Prior to that I have been working in Tata Consultancy Service as IT Analyst. Education 10th Standard from Magra Uttam Chandra High School with 84%, in 2006 12th Standard from Bagati RamGopal Ghosh High School with 81%, in 2008 B.Tech from Kalyani Government Engineering College with 76% in 2012 Advance Diploma in Software Technology from Electronics Corporation of INDIA Limited with ‘A’ grade in 2012 Social Network Experience www.linkedin.com/in/hriday-dhali Dec, 2012 – March 2013  Joined Tata Consultancy°°° Services Ltd as Associate Trainee Engineer (-  User Support on MAC/Windows /Application  UI development using HTML5 /CSS3/PS5/JS  Apr, 2013 – May, 2019 in TCS  Worked on HTML5 CSS3  Worked on Windows ,Active Directory ,AntiVirus,Domain,DHCP       Network security support and implementation Technical support on all network devices/windows/AWS cloud Support using TCS internal Ticketing tools like service Now Given Support more than 25000 user internationally around the globe Working on cloud application and support on AWS W May, 2019 – Till date  Support to VIP user on Application /Network issues  Zendesk tool to raise ticket  Internal Tools to raise CR and Ticket to solve problem  CR and Ticket pulling in my Queue and solve/implement  Given support more than 800 user  Provide tech solution  SQL Administration Key Responsibility:        Solve Change Request and Ticket as per Zendesk Ticket/ Internal CR tools/IBM Tools/Service Now ticking tools Handle sensitive data, company SOW/PO/ISO document with multinational client, vendor. Expertise support to multiple application Design application and infra document by using Microsoft office suite (MS Word/PPT/Microsoft professional Reporting by using advance excel Troubleshoot each issue very deeply and solve it with highest efficiency Motivate end user to use application effectively. Soft Skills  Strong written and verbal communication skills  Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere  Ability to manage multiple priorities, commitments and projects  Ability to influence and drive consensus on multiple technical views  Self-motivated, directed, passionate, team motivator