Objective:
To provide a good quality of service to the company and clients in business perspective.
PERSONAL INFORMATION
AGE : 31 years old
GENDER : Male
DATE OF BIRTH : November 28, 1989
PLACE OF BIRTH : San Fernando Pampanga
CIVIL STATUS : Married
NATIONALITY : Filipino
RELIGION : Roman Catholic
SKILLS
-Skilled in Managing and configuring Roles and features Windows Servers 2003, 2008, and 2012.
-Skilled in Remote Support for Workstations: Windows 7, 10 and MacOS.
-Skilled in Office365 Admin Task
-Background in Backup and Storage devices: Replication, Backup, Disaster Recovery.
-Skilled in Configuring VPN access Firewalls.
-Skilled Service Desk Analyst and Point of Sale support.
WORKING EXPERIENCE
Freelance Systems Administrator
Freelance IT support
February 2017 – Present
-My main role is to Manage and maintain and strategies Small, Medium and Enterprise size IT infrastructures.
-Doing a Full Time Remote Support for MSP offshore based in US and AU.
Computer Solutions East
Senior Systems Administrator (Consultant)
February 2016 – February 2017
-Systems Administrator Consultant.
-Managed and Maintain Windows Servers 2003, 2008, and 2012
-Managed and Maintain AD, DC, Exchange and DNS.
-Managed and Maintain Office 365 client partners.
-Managed and Maintain Multiple Client Environment.
-Group Policy (Configure, Managed)
-Symantec Endpoint Protection Manager (Installation, Configuration and Monitoring)
-Microsoft Azure Backup.
EnfraUSA
IT Administrator/System administrator
April 2015 – February 2016
-Experienced in using Connectwise and Kaseya.
-Managed and Support Windows Server 2003, 2008 and 2012. -Managed and Support Sonicwall and Fortinet
-Managed and Maintain Barracuda Cloud Backup.
-Managed and Support AD, DC, Exchange and DNS.
-Managed and Maintain Office 365 client’s email.
-Managed and Maintain Multiple Client Environment.
Cognizant Technology Solutions (McKinley hill)
Tier 2 Service desk analyst September 2014 – April 2015
-POS support.
Pharmacy Support.
Retail Support.
IT Password Reset Support.
Results manila (Silver City)
Technical Support Representative
November 2013 - September 2014
Multi-skilled that handles basic and advance mobile troubleshooting.
Supports escalated technical issues and mobile replacement orders.
Teletech (Cainta-Phl)
Tech Support Representative/Customer Service Representative
February 2012-November 2013
-Multi-skilled agent/universal that handles multiple LOB’s Cable, Internet, and Telephone both troubleshooting and Customer service
-Supports escalated technical and billing issues
Tech Mahindra Limited
Technical Support Representative
January 2011-January 2012
-Handles internet technical issues, and wireless connectivity configuration. For consumer-based product.
TOOLS EXPERIENCE
-Ticketing Tools: CRM, Connectwise, Zendesk, Autodesk.
-RMM: Labtech, Kaseya, LMI, AEM.
-Network Monitor: Uptime Robot, PRTG.
-Spam filter: Spam Titan, Barracuda Spam Filter, Reflexion.
-Backup: Barracuda, Datto Backup, Symantec, AppAzure Dell.
-VoIP: TEO, 3CX, X-Lite.
-Firewalls: Sonicwall, Fortigate.
EDUCATIONAL BACKGROUND
TERTIARY - World Citi Colleges-Antipolo
Graduate of Bachelor of Science in nursing batch 2010
Global Certifications:
Certified ITIL v3
Connectwise certified Engineer
MCSA: Microsoft Certified Solutions Associate – Pearson VUE
MCSE: Productivity – Pearson VUE
MCPS – Pearson VUE
Datto Technical Specialist 1
Kaseya Certified Administrator
NSE 1 and NSE 2 Network Security Associate
VMware vSphere 6.7 Foundation Certified
VCP-DCV 2020 (Exam passer)
CHARACTER REFERENCE
Robert Santiago
Technical Support Representative at Celigo-
Jefferson Guilas
Freelance Systems/network administrator-
Gerald Enriquez
Manager, Customer Service Department at PDFfiller.com Inc.-
