Hope Michael

Hope Michael Customer Care Representative (REMOTE ONLY) Profile My Contact-- Lagos, Nigeria https://t.me/Hopemyke (Telegram link) Hard Skill Financial modeling and reporting Account Management. Fluent in English Language. Business valuation. Proficient in Microsoft office, google workspace, linux and several CRM systems. Soft Skill Dedicated and detail-oriented customer care agent with 6 years of experience. Eager to professional skills in communication, maintaining, and satisfying client requests, inquiries and complaints. Special interest in achieving higher heights and greater goals also working with a team and a healthy growth. I am assertive and a quick study. Some Professional Experiences NATIONAL HEALTH INSURANCE COMPANY - KEY RESPONSIBILITIES: Helped customers with their insurance claim needs. Kept meticulous and secured records of sensitive financial and personal information. Reported new insurance claim format. Responded to telephone inquiries about the company's health insurance. Recieved calls from leads to confirm their qualifications Maintained and made adjustments to customer accounts over time Made outbounds to Customers about renewal bonuses and expiration. BUSMANITY NATIONWIDE CHARTER BUS.Com BBA in Specialization in 360 marketing - KEY RESPONSIBILITIES: Created bus reservations for individual, groups and companies. Created invoices and quotes for each of the trips I booked. Resolved problems arid provided services through live chats and emails Updated out web page and handied insurance issues Using our CRM system to provide information about the services we rencier. Made outbound calls and also received inbound calls concerning trips Orthondontic Experts Dental Clinic, UNITED STATES. Eastern University Completed in 2015 Orthondontic Experts Dental Clinic, UNITED STATES. Observation. Teamwork. Composed and Confident. Communicator. Time management and creativity. Multi-tasking. Great organizational skills Critical thinking and adaptability. Education Background Medical Laboratory and Technology University of Lagos Completed in 2021 Udemy Certificate in Customer Care Services Completed in 2024 - KEY RESPONSIBILITIES: Scheduled appointments for patients in the clinic for braces. Organized the billing and receipts of customers. Made outboun calls to remind patien of their appointment. Gave good counsel and information about the clinic to patient. Resolved any emerging issue that our customer might face with accuracy and efficiency. Acted as a liason, providing products and services. 1