Hope Michael

My name is Hope Michael, and I’m a dedicated and detail-oriented Customer Care Professional with over 6 years of experience in customer service, appliance support, and sales. I’m currently based in Lagos, Nigeria, and I’ve worked with both in-office and remote teams across different time zones, which has helped me become highly adaptable and efficient in communication.

My background is in marketing and customer support, and I’ve worked in roles that required both technical knowledge—like diagnosing appliance issues—and people skills—like resolving customer complaints, handling inquiries, and upselling services. I enjoy helping people and solving problems, which is what drew me into customer care in the first place. Outside of work, I like learning new tools and systems to stay updated and improve my performance. I’m confident, composed, and a quick learner, and I’m excited to bring my experience and passion for customer service into a team like TechVill’s.