Hope Idogai

Hope Idogai Open to Remote Work| Global OpportuniHes | Linkedin: https://www.linkedin.com/in/idogai-hope-6b-? Profile Tech-savvy content editor and writer with 8+ years of experience creating clear, engaging materials for diverse global audiences. Skilled in simplifying complex topics into easy-to-follow guides. Passionate about AI tools, emerging technologies, and digital communication, with a strong ability to translate technical features into relatable, helpful content. Key Skills • • • • • • • • • Content Writing & Editing (AI, Tech, Education) Article Development & SEO Awareness AI Tools: ChatGPT, Claude, Gemini, Midjourney CMS Experience (WordPress, Google Sites) Grammar, Proofreading & Style Consistency Remote Collaboration (Asana, Slack, Google Workspace) Project Coordination & Deadline Management Strong Written & Verbal Communication Self-DirectedProject Management Professional Experience Greig Technologies Ltd – Lagos, Nigeria (Hybrid/Remote) Administra*ve & Client Support Manager Mar 2022 – Present • • • • Edited and managed written materials for internal and client-facing documentation. Collaborated with remote teams to improve the clarity, tone, and accuracy of content. Introduced workflow templates for content formatting and communication consistency. Supported the creation of digital resources and online learning materials for clients. Sona Agro Allied Foods Ltd – Ogun State, Nigeria Administra*ve & Client Support Officer Dec 2017 – Dec 2021 • • • • • • Acted as first point of contact for staff and client inquiries, resolving account and administrative issues. Supported payment processing, collections, and compliance documentation. Created and refined training and onboarding materials with learner-focused clarity. Collaborated remotely to maintain consistent content tone and quality. Drafted and reviewed written communications, reports, and client-facing materials. Provided linguistic and stylistic edits for clarity and professionalism. Cornerstone Secondary School – Kwara, Nigeria (NYSC) Administra*ve & Client Support Assistant Dec 2016 – Oct 2017 • • • • • • Assisted students, staff, and parents with inquiries and administrative concerns. Supported enrollment, scheduling, and training activities. Strengthened communication between management and clients. Supported English and communication instruction for secondary students. Prepared and edited learning materials and exercises. Helped learners improve comprehension and vocabulary through guided practice. Lakeshore Cancer Clinic Center – Lagos, Nigeria Customer Service & Administra*ve Support Assistant Sept 2015 – Oct 2016 • • • Provided front-line support for patient and customer inquiries regarding billing and appointments. Maintained accurate records and coordinated schedules. Delivered empathetic service to ensure a positive client experience. Richam Microfinance Bank – Remote (During Bachelor’s Degree) Client Service & Account Support Officer 2012 – 2015 • • • Supported clients on account opening, loan applications, and repayment inquiries. Responded to customer billing and collections concerns. Educated clients on savings and repayment plans while maintaining accurate records. Digital InsMtute InformaMon of Computer Technology – Edo State, Nigeria Administra*ve & Customer Support Assistant Dec 2007 – Dec 2011 • • • Assisted clients and staff with administrative and account inquiries. Digitized records and supported financial documentation. Coordinated day-to-day operations to improve service efficiency. EducaMon Ambrose Alli University – Edo State, Nigeria BA Philosophy | 2012 – 2015 CerMficaMons & Training • • • • • Customer Service Training – Free Online Course (Coursera/Alison equivalent) Project Management Essentials – Cornerstone OnDemand Foundation Data Analysis Training – International Society for Data Science & Analytics Leadership Accelerator Training – Leap Africa Core Humanitarian Training – Cornerstone OnDemand Foundation Awards & RecogniMon • • Employee of the Month – Sona Agro Allied Foods Ltd (2020) Assistant Coordinator – NYSC Community Development Service (2017) Networks & Memberships • • Leap Institute Africa – Leadership Network International Society for Data Science & Analytics (Former Member) Selected Projects & Impact • Improved client support processes by digitizing records and streamlining documentation for faster service delivery. • Designed and implemented onboarding and service workflows that reduced processing time and improved compliance. • Led community outreach programs on literacy, youth mentorship, and public health, including virtual sessions to expand reach. • Developed training and communication materials to support customer engagement and decision-making. • Strengthened administrative operations by introducing tools that enhanced data security and collaboration. • Created and edited clear, learner-focused English materials, simplifying complex information for better understanding and engagement. • Produced well-structured written content and internal resources that improved communication accuracy and consistency across teams.