HOPE FANWI BONGNWI
Abuja, Nigeria ||-|| -
SUMMARY
Executive Virtual Assistant with proven experience supporting executives, entrepreneurs, and teams by streamlining operations, managing communications, and coordinating high-level tasks. Skilled in calendar and inbox management, document preparation, travel arrangements, and CRM systems to keep workflows efficient and organized. Adept at handling client inquiries, preparing reports, and supporting projects through research, scheduling, and data management. Recognized for professionalism, discretion, and a proactive approach to problem-solving. Committed to helping leaders stay focused on strategy by providing reliable, detail-oriented, and tech-savvy support in fast-paced environments.
SKILLS
Customer Support & Success | Customer Relationship Management | Complaint Resolution & Troubleshooting | Customer Ledership & Retention | Email, Chat & Virtual Assistant Support | Appointment Scheduling & Calender Management | After-Sales Support | Workflow Automation | Data-Driven Insights | Cross-Functional Collaboration | Time-management, Confidentiality & Prioritization | Culturally Sensitive Communication
Tools: HubSpot CRM | Apollo.io | Slack | Intercom | Lemlist | Google Analytics | Zapier | Canva | Trello | Asana | Monday.com | Microsoft Excel | Google Workspace | Airtable | ClickUp |
PROFESSIONAL EXPERIENCE
Executive Virtual Assistant (RainbowCare App) Sept 2025 – Present
Initiative for Gender Equality & Sexual Reproductive Health (IGE-SRH) – Remote
• Provide end-to-end administrative and virtual support for the RainbowCare App, a digital mental health platform, ensuring seamless operations and user satisfaction.
• Manage user onboarding and backend administration, assisting clients with account setup, troubleshooting, and platform navigation.
• Handle calls, emails, and chat inquiries, schedule therapy appointments, and offer empathetic support, and also improve user experience.
• Maintain accurate user records and tracking systems, strengthening visibility into interactions and service consistency.
• Collaborate with therapists and program teams to coordinate schedules, resolve escalations, and ensure service quality.
• Support organizational growth by suggesting workflow improvements and process automation, aligning with IGE-SRH’s mission of inclusivity and mental wellness.
Executive Virtual Assistant Feb 2022 – Feb 2024
Ama Switch Care – Lagos & Remote
• Provide direct administrative support to the founder, managing calendars, bookings, and team communications with ClickUp, Calendly, and Picktime.
• Respond to customer service queries across email, chat, and social platforms via Freshdesk and Slack, improving response time efficiency by 40%.
• Coordinate virtual meetings, prepare minutes, and track deliverables in Trello, increasing team accountability.
• Implement a customer contact management system, reducing data discrepancies by 20% and improving service responsiveness.
• Protect sensitive information with discretion and integrity, serving as a trusted point of contact for high-priority matters.
English Language Teacher May 2023 – Sept 2024
Banner Christian School – Yola, Adamawa State
• Delivered clear and engaging lessons, developing the ability to simplify complex information into actionable steps — a skill directly applicable to client communications and training.
• Built strong relationships with students and parents through active listening, empathy, and timely feedback, strengthening trust and long-term engagement.
• Designed individualized learning plans and adapted teaching methods based on feedback, reflecting a solution-driven and client-centered approach.
• Managed classroom dynamics, schedules, and conflict resolution, demonstrating organization, leadership, and problem-solving in high-pressure environments.
• Retained as a full-time teacher during national youth service, highlighting adaptability, resilience, and consistency in meeting professional commitments
EDUCATION AND TRAININGS
In Progress M.A. English Language
Taraba State University, Jalingo, Nigeria.
2021 B. Ed Biology Education
Ahmadu Bello University Zaria, Nigeria
2025 Customer Service Fundamentals - Coursera Course Certificate
Knowledge Accelerators, Coursera.
2025 Customer Relationship Management - Coursera Course Certificate
Starweaver, Coursera
2020 Inspiring Leadership through Emotional Intelligence, Coursera Course
Case Western Reserve, Cousera.
2020 Write Professional Emails in English - Cousera Course Certificate
Georgia Institute of Technology, Coursera
REFERENCES Available on request
