Hope Fanwi Bongnwi

Successful businesses are built on systems that operate with accuracy, efficiency, and consistency. I provide the professional structure that allows executives and business owners to focus on growth, while I manage the details that drive daily performance.

As an experienced Virtual Assistant & Operations Specialist, I excel in executive operations, CRM administration, email marketing, and workflow automation, delivering end-to-end support that strengthens pipelines, secures opportunities, and ensures measurable results.

Here’s what I can do for your business:

• CRM Management & Optimization: Skilled in HubSpot, Slack, Salesforce, Zoho, and Pipedrive. I maintain disciplined data integrity, create streamlined workflows, and ensure accurate reporting.
• Pipeline Structuring: Build and optimize sales pipelines to prevent lost opportunities and establish full visibility for leaders.
• Email Marketing Execution: Create, launch, and track campaigns using Mailchimp, Klaviyo, and ActiveCampaign. I ensure targeted messaging, optimized deliverability, and clear reporting on engagement.
• Automation & Workflow Systems: Use Zapier, Airtable, and Slack to automate repetitive tasks, reduce manual workload, and keep follow-ups timely.
• Executive Support: Manage calendars, inboxes, meetings, and documentation with attention to detail so executives can stay focused on strategy.
• Reporting & Insights: Deliver structured reporting on CRM activities, marketing campaigns, and client engagement to guide smarter decisions.
• Cross-Team Coordination: Bridge communication gaps, align deliverables across teams, and safeguard productivity through structured follow-ups.

My approach is grounded in precision, accountability, and measurable outcomes. I don’t just complete tasks, I design systems that:

• Increase efficiency
• Improve client retention
• Reduce operational bottlenecks
• Create scalability for growth

When businesses work with me, they gain more than an assistant; they gain a strategic partner who ensures appointments are secured, pipelines are active, campaigns are running, and operations move with clarity and consistency.