Hope Ejejigbe

HOPE EJEJIGBE-| - | LinkedIn | Port Harcourt, Nigeria. PROFESSIONAL SUMMARY Enthusiastic and motivated entry-level customer support agent with a passion for delivering exceptional service. Possessing strong communication, empathy, and active listening skills to effectively address customer needs and concerns. Adept at troubleshooting and problem-solving, with a collaborative approach to working within a team environment to achieve organizational goals. SKILLS • Empathy • Collaboration • CRM Software PROFESSIONAL SKILLS • • • Basic Computer Literacy Time Management Interpersonal Skills • • • Multitasking Patience Product Knowledge ● Communication: Clear and concise communication skills, both verbal and written, to effectively interact with customers and colleagues. ● Active Listening: Attentive listening skills to comprehend customer inquiries and feedback, ensuring accurate understanding and resolution of issues. ● Troubleshooting: Proficient in identifying and diagnosing technical and non-technical issues efficiently ensuring customer satisfaction and retention. ● Problem-Solving: Strong analytical skills to identify root causes of problems and implement effective solutions in a timely manner. ● Customer Service: Committed to providing exceptional customer service experiences, exceeding expectations and ensuring customer satisfaction. WORK EXPERIENCE Clint Cliff Limited Graphics Design / Social Media and Website Handler | June 2023 – Present ● Manage all design aspects of their social media pages and website including regular updates and maintenance to keep them current. Minobeautyng® Instagram Handler | December 2022 - September 2023 ● Generating engaging content for the company’s Instagram page. ● Provide comprehensive customer support for all inquiries, including prospecting leads. ● Responsively address and redirect queries to the relevant departments. ● Offer support via live chat and phone calls. Britos Multipurpose Venture Sales Attendant | September 2019 – March 2020 • Assisted all customers by fulfilling their requirements and ensuring their satisfactions. EDUCATION B.sc Human Physiology University Of Port Harcourt 2017 - 2023 CERTIFICATIONS Technical Support Fundamental, Google March,2024 Service Hub Software , Hubspot Academy March,2024 Customer Service: Problem-Solving and Troubleshooting, LinkedIn April,2024 CUST105: Customer Service, Saylor Academy April,2024 REMOTE WORK PROFESSIONAL CERTIFICATION RWPC™, Certiprof On Demand IT Skills Training, Digital Witch Support Community March,2024 April,2024