Honey Jean Gludo

HONEY JEAN GLUDO CUSTOMER SERVICE REPRESENTATIVE PROFILE CONTACT - Dynamic and results-driven Customer Service Representative with a strong background in cold calling, technical support, and high converting sales strategies. Proven ability to connect with customers, uncover needs, and deliver tailored solutions that drive satisfaction and boost revenue. Skilled in turning first impressions into lasting client relationships. - WORK EXPERIENCE SKILLS Technical Support Time Management & Multitasking Teamwork Cold Calling & Lead Generation CRM Software Proficiency Effective Communication INFOCENTRALE BUSINESS SOLUTIONS 2021 - 2024 Customer Service Representative – Technical & Sales Support Assisted customers with product selection, upselling, and account management to drive sales and meet targets. Skilled in using CRMs and communication platforms such as Zendesk, RingCentral, Monday.com, BatchDialer, and Mojo Dialer, Readymode. . Provided expert technical assistance in setting up and troubleshooting devices such as Amazon Firestick, Android TV Boxes, Smart tv’s and MAG Boxes. Critical Thinking Sales skills LANGUAGES English ECOMTEL- Cold calling / Appointment setter Qualified leads by identifying motivation, property details, and timeline for selling or buying. Scheduled appointments and follow-ups for acquisition managers and real estate agents. EDUCATION Bachelor of Science in Elementary Education 2020 -2023 Anecdotals -Digital Storytelling Editor - Created engaging video content using CapCut by editing AI-generated images synchronized with scripted narration via ElevenLabs audio, and finalized the output using HandBrake for optimal quality and compression. Diode Distribution - 2025 Called leads to offer a cryotherapy demonstration, allowing them to experience the latest body fat-freezing technology, and scheduled appointments for in-clinic sessions.