Hlayisani Garrine

Hlayisani Garrine Microsoft Consultant/Power Platform Developer - credly.com/users/hlayisani-garrine/ - linkedin.com/in/hlayisani-garrine-9b416957 Lone Hill, Sandton, Gauteng, South Africa, 2062 PROFESSIONAL SUMMARY A technically-sound Microsoft certified professional with more than 8 years of experience in the IT industry, holding a BSc. in Computer Science. I am currently working as a Microsoft consultant/power platform developer analysing business operations, documenting business requirements, conducting system testing, developing, and supporting Power Platform and Dynamics 365 solutions. I am motivated by a challenge where I can work at my own initiative as well as within a team in meeting deadlines while being graceful under pressure and delivering a high standard quality of work. Above my experience, I have strong communication and technical skills with the ability to adapt to new technologies, meeting business needs and being an asset to the organization as I render my services to the best of my ability. TOOLS AND TECHNOLOGIES Microsoft Office Suite Microsoft Visio Microsoft Dynamics 365 SQL Mailchimp ServiceNOW Microsoft SharePoint Microsoft Power Platform HTML JavaScript ClickDimensions .NET Framework Azure DevOps Power Pages SKILLS Systems Testing Technical Documentation Requirements Gathering Customization Configuration Communication Customer Engagement Cloud Services System Administration Cloud Security Research Regression Testing SharePoint Administration Processes Modelling Technical Support Software Development Lifecycle Application Lifecycle Management Classified as Confidential Page 1 of 6 WORK EXPERIENCE Microsoft Consultant/Power Platform Developer Paracon Solutions June 2024 – currently Adcorp Place, 102 Western Service Road, M1 Gallor Manor, Woodlands, Sandton, 2191 ⎯ Eliciting business requirements and information needs conferring with stakeholders and IT management. ⎯ Developing system flows and workflow processes. ⎯ Debugging, testing, deploying and developing software solutions. ⎯ Designing, developing, implementing and maintaining software solutions suite using Microsoft Project Portfolio Management tools (Project Online/Server, SharePoint Online/Server, Project for the Web), Microsoft Power Platform (Power Apps, Power Automate workflows, Power BI), and custom in house solutions required. ⎯ Implementing SharePoint-based and Power Automate workflows as well as development of Business Intelligence dashboards using Power BI. ⎯ Assisting clients with technical support and process queries as logged through email and the help desk. ⎯ Documenting and demonstrating Microsoft solutions by developing documentation, flowcharts, layouts, diagrams, and charts. ⎯ Building proof of concept examples or graphical simulation software. ⎯ Actively participating in product design reviews by providing solutions in a teamwork environment. ⎯ Providing reports on solutions design, workflow, implementation, issues and risks. ⎯ Developing forms and records to document project activities. Microsoft Dynamics 365 Functional Consultant NTT Data November 2023 – April 2024 Gabba Building, The Campus, 2nd Floor, Imola Building, 57 Sloane St, Bryanston, Sandton, 2191 ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ Analysing the client’s business requirements and processes. Resolving business and support issues through troubleshooting. Creating and updating functional design documentation for productive use for the client. Documenting test cases and scripts for systems testing. Conducting regression testing for new functionality within the system. Collaborating with cross-functional teams to identify and implement process improvements through knowledge transfer sessions. ⎯ Customizing and configuring D365 CE solutions according to the client’s needs and expectations. ⎯ Liaising with key stakeholders on gathering business requirements. ⎯ Providing systems training for end users. Classified as Confidential Page 2 of 6 Microsoft Dynamics 365 CE Developer (Contract) Cheche Consulting May 2023 – May 2024 Ground Floor, Gateway West, 22 Magwa Crescent, Waterfall City, Midrand, 1682 ⎯ Setting up Microsoft Dynamics 365 CE environments. ⎯ Customized and configured solutions to streamline the management of clients, members and subscribers utilizing the Microsoft power platform. ⎯ Integrated D365 CE system with external website, third-party marketing tools, finance systems, and communication platforms. ⎯ Conducted regular health checks, training and user support for D365 CE. ⎯ Facilitated import and export of the organization’s database into Dataverse within the Microsoft power platform. ⎯ Configured and administered SharePoint sites for document management. ⎯ Configured Microsoft Teams to integrate with third-party tools for meeting scheduling. ⎯ Administered resource management for internal meetings management. ⎯ Conducting database backups and maintenance. ⎯ Setting up OneDrive for Business document repositories and security for end-users and administrators. ⎯ Provided support and supervising support tickets logged for Office 365 business applications. ⎯ Conducted end-user training and testing sessions. Dynamics 365 CE Consultant Altron Digital Business January 2022 – October 2023 Altron Campus, Woodlands Office Park, 20 Woodlands Dr, Woodmead, Johannesburg, 2080 ⎯ Provided support and supervising support tickets logged for Dynamics 365 CE (D365 CE) and power platform. ⎯ Conducted regular health checks for D365 CE to check the system health of the environments. ⎯ Facilitated the relationship between business and technical teams and maintaining a strong business relationship within the client to help the technical team and project seniors find the right people to work with. ⎯ Worked with project stakeholders to validate their requirements and analysis models via techniques such as reviews, workshops, and user acceptance cases. ⎯ Liaised between project stakeholders and the technical team during UAT. ⎯ Translated technical issues with the team members to break down technical and architectural complexities so that project stakeholders can easily understand any issues that crop up. ⎯ Stabilized D365 CE solutions during hand-over of the solution to the client at the end of the enhancement and assure that the deliverables are at the required quality. ⎯ Assisted in the enablement and facilitating in the adoption of the solution and provide on the ground assistance to business during project stabilization phase. Microsoft Collaboration Consultant Ukuvuma Solutions November 2020 – December 2021 Unit 6A, Heuwelsig Office Park, Celtisdal, Pretoria, 0157 ⎯ ⎯ ⎯ ⎯ ⎯ Configured and customized SharePoint sites and libraries. Conducted training sessions to end-users in Dynamics 365, Power Platform and SharePoint. Defined business requirements and reporting them back to stakeholders. Gathered business requirements to document use cases. Developed document approval process for different SharePoint libraries using power automate and using Azure Active Directory security groups to assign approvers. ⎯ Researched, diagnosed, troubleshooted, and identified solutions to resolve system issues. Classified as Confidential Page 3 of 6 ⎯ Performed solution import and export from DEV environments to UAT and PROD environments in model-driven apps. ⎯ Configured and customizing model-driven apps solutions. ⎯ Customized PowerApps portals and configuring B2B and B2C user authentication. ⎯ Worked with data migration tools and dataflows to migrate data from dataverse environments. ⎯ Ran systems testing and conducting unit testing in PowerApps projects. ⎯ Customized and developing PowerApps solutions. ⎯ Documented test scripts and test cases for UAT testing. ⎯ Provided 1st line support for Power Platform consultancy. Dynamics 365 Business Consultant Exponant August 2019 – June 2020 ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ Building 32, Oxford Office Park, 3 Bauhinia Street, Highveld, Centurion, 0157 Involved in requirements gathering and project planning. Oversaw the development of Dynamics 365 CRM projects. Maintained and administered Dynamics 365 CRM systems. Performed gap analysis for a medical claims’ insurance solution and translated the business requirements into functional requirements in Dynamics 365 CRM. Developed custom business processes. Updated patches and versions of CRM to maintain the health of the system. Built custom reports and modifying current ones using SQL Server Reporting Services (SSRS). Developed and customized Dynamics 365 CRM solutions according to the client’s specifications. Ran system testing and conducted unit testing in Dynamics 365 CRM sandbox environments. Documented business and functional requirements during the software development lifecycle. Configured the integration between Microsoft Dynamics 365 for Sales and Dynamics 365 Business Central. Dynamics 365 Business Consultant SIS Global September 2018 – April 2019 Eton Office Park, Sloane and Harrison Street, Bryanston, Johannesburg, 2194 ⎯ Gathered business requirements and prepared business and functional specification requirements document and use cases. ⎯ Documented technical and training documents. ⎯ Provided functional support and resolved client cases through 2nd Line CRM support consultancy. ⎯ Developed Dynamics 365 CRM solutions using entities, custom forms, JavaScript events and relationships. ⎯ Developed plugins and custom workflow activities. ⎯ Created and assigned work items for the development team in Team Foundation Server (TFS). ⎯ Involved in the software development lifecycle of the EDU365 Student Management solution. ⎯ Documented training manuals for the student management solution. ⎯ Designed the student management business processes using BPMN tools. ⎯ Facilitated demonstrations, testing and training of the student application process to end-users. ⎯ Designed use cases and flow diagrams for use by senior software developers. ⎯ Documented sales agent and operations manuals for a financial services solution. ⎯ Conducted testing and change requests for the financial services solution. ⎯ Revised functional and technical design documents for an insurance solution. Classified as Confidential Page 4 of 6 Associate Dynamics CRM Consultant SIS Global Eton Office Park, Sloane and Harrison Street, Bryanston, Johannesburg, 2194 September 2016 – August 2018 ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ Conducted training for clients on utilizing Dynamics 365 CRM. Documented training manuals and functional design documents for Dynamics 365 CRM. Configured and customized Dynamics 365 CRM solutions. Conducted the update analysis and code analysis in Microsoft Dynamics Lifecycle Services. Involved in the software development lifecycle of the Estate Management solution. Customized and tested the case management module in the Estate Management solution. Deployed Dynamics 365 CRM environments for demonstrations. Built data and utilized the data import/export framework (DIXF) Microsoft Dynamics AX. Designed use cases, and flow diagrams for Dynamics 365 CRM projects in Microsoft Visio. Designed wireframe diagrams to design CRM portal layouts. Configured the Microsoft SharePoint and Dynamics 365 CRM integration. Developed mobile applications, integrating PowerApps with Microsoft Dynamics 365 CRM using Common Data Model. VOLUNTARY EXPERIENCE Voluntary Field Service Technician Assistant Gijima Technologies June 2012 – June 2012 34 Hamilton St, Arcadia, Pretoria, 0083 ⎯ Rolled out and set up new laptops, network cables and computers to the clients and employees of the Government Pensions Administration Agency (GPAA). EDUCATION Business Systems Analysis University of Cape Town 2019 Modules ⎯ Contextualizing business systems analysis. ⎯ Eliciting and communicating requirements. ⎯ Analysing the current business systems. ⎯ Preparing to create a business requirements specification. ⎯ Assuring quality. ⎯ Recommending an alternate business system. ⎯ Modelling business processes. ⎯ Modelling functional and systems architecture requirements. ⎯ Modelling data and human-system interface design. ⎯ Facilitating change and innovation. BSc. Computer Science Pearson Institute of Higher Education 44 Alsation Road, Glen Austin Extension 3, Midrand, 1685 2017 Modules ⎯ ⎯ ⎯ ⎯ ⎯ Software Development. Information Systems. Business English. Discrete Mathematics. Generic Algorithm Design. ⎯ ⎯ ⎯ ⎯ Computer Architecture and Networking. Project. Computer Architecture and Networking. Calculus. Classified as Confidential Page 5 of 6 National Senior Certification Giyani High School Giyani Section A, Giyani, 0826 2011 ACHIEVEMENTS AND CERTIFICATIONS ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ Microsoft Power Platform App Maker Associate Certificate (June 2021) Microsoft Power Platform Fundamentals Certificate (November 2020) Microsoft Azure Fundamentals Certificate (July 2020) Business Systems Analysis Certificate (July 2019) Microsoft Dynamics 365 Certification for Sales (January 2019) Bachelor of Science in Computer Science (April 2018) Microsoft Dynamics 365 in Customization and Configuration (August 2017) National Senior Certificate (January 2012) LANGUAGES English Xitsonga Zulu Full Professional Proficiency Native Proficiency Limited Working Proficiency REFERENCES Mr. Kanani Nobela Mr. Sihle Kunene Mr. Randall Thyssen Mr. Nyiko Maluleke Mr. Warrick Tordiffe Mr. Mulanguteri Ngobeni “Altron Karabina – Dynamics 365 CE Consultant” Contact –-– - “Exponant – Head Technical Lead” Contact –-– - “SIS Global – Senior Dynamics ERP Consultant” Contact –-- - “Ukuvuma Solutions – Microsoft Collaboration Consultant” Contact –-– - “Cheche Consulting –Managing Director” Contact –-– - “Ritluka – Financial Manager” Contact –-- - Classified as Confidential Page 6 of 6