Hiren Hirani

Hiren Hirani MSP Procurement & SaaS Licensing Autotask Contracts & Billing Professional Summary I am an experienced professional in IT procurement, licensing management, MSP operations, and Autotask administration. I handle end-to-end purchasing, license updates, ticket coordination, and documentation with accuracy and efficiency. I focus on smooth operational workflows, timely execution, and clear communication across teams and vendors. Professional Experience MSP Procurement & SaaS Licensing | Autotask Far Out Solutions April 2022 – Present Procurement & Licensing Operations: I manage complete MSP procurement and SaaS licensing for Microsoft 365, Adobe, Meraki, telecom, and RMM tools. My work includes validating ticket notes, checking available licenses, processing new subscriptions/renewals, handling customer creation, admin setup, device approvals, and providing clear order and billing details. I work across vendor portals like Ingram, Pax8, Adobe, Meraki, Verizon, and TMobile to manage CSP setups, quotes, purchases, device orders, shipping updates, and issue resolution. Autotask Contracts & Billing: I handle Autotask contract creation, updates, service changes, and alignment with vendor subscriptions. I manage tickets, add charges, link contracts, update notes, and process recurring billing. I ensure accuracy in contract items, quantities, PO numbers, renewal dates, and documentation while keeping technicians, AMs, and internal teams updated throughout the order and billing lifecycle. Operations Support Freelancing June 2021 - March 2022 Accounting Assistant Salomi Italy Ceramic - Sudan October 2019 - May 2021 Education Master of Commerce 2015 During this period, I worked on small projects while building strong operations skills. I managed Autotask tickets, contracts, billing, and documentation, maintained accurate database and CRM records, handled email and chat support along with scheduling activities, and ensured tasks and projects were completed on time. Worked in Sudan overseeing daily operations. Managed production workflows, coordinated with sales teams for order planning, and ensured smooth dispatch and delivery. Handled accounting tasks including invoices, payment follow-ups, and vendor coordination. Led a small team, maintained operational records, and supported management in improving efficiency and sales performance. Skills IT Procurement & Vendor Coordination Software & License Management (Microsoft 365, Adobe, VOIP, RMM tools) MSP Operations & Workflow Management Autotask contract, billing, and ticket handling Purchase order and invoice tracking Cost control and license optimization Inventory and asset record maintenance Reporting and documentation