HIREN HIRANI
GENERAL VIRTUAL ASSISTANT
CUSTOMER SERVICE
FREELANCER
Freelancer, June 2021
ABOUT ME
Knowledge of Autotask, Contracts, Ticket & Billing.
Creating/updating/maintaining databases & CRMs.
Goal-oriented professional Virtual
Email management, chat support & Schedule manager/team's calendar.
Assistant eager to use expertise in
Project & Task Management.
Administrative and Office Management
Co-ordination, Planning, and Customer
Support and Daily Operational and
OFFICE MANAGER
Administrative Functions remotely.
Salomi Italy Ceramic- Sudan Oct 2019 - May 2021
Manage filing systems, update records, and organize documentation.
Prepare associate dealers spreadsheets and keep online records.
SKILLS
Online research for materials and sources for presentations.
Project Management
Develop daily and monthly financial and statistical reports for
Plan, organize, and execute office activities and meetings.
Task Coordination
management.
Ticketing Systems, Answered Tickets
Record daily financial transactions and maintains accurate ledgers.
Email Management
Arrange payments for vendors, travel, and sales expenses.
Customer Service
Email/Chat support
Database and CRM
Web Research, Data Scrapping
Attention to Detail
OPERATION MANAGER
Hotel Bhabha - Rajkot July 2017 - Sept 2019
Time Management
Plan, implement and manage overall hotel daily operations.
Using Canva for Basic design
Manage budgets/expenses, analyze and interpret financial information
Basic Bookkeeping
and monitor sales and profits.
Being attentive to guests’ needs and wishes, taking opportunities to
optimize the guest experience.
Ensuring all customer enquiries are dealt with in a timely manner and
customer-oriented responses are issued for all negative reviews.
Managing the hotel’s online presence and generating an online business
through special offers and promotions.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate variance, monitor credit report and maintain close
observation of daily room count.
Open and close the availability as and when required of hotel in all
channels and on the hotel website.
EDUCATION
Master of Commerce
