Hiren Hirani

I work as a Service Purchaser/Operations Specialist for MSP, handling complete lifecycle management of IT procurement, SaaS licensing, and Autotask contracts & billing. I ensure every license, subscription, purchase, and ticket is processed accurately, documented clearly, and optimized for cost-efficiency.

MSP Procurement & Licensing :

IT Procurement & SaaS Licensing (Microsoft 365, Adobe, Cisco Meraki, Telecom, RMM tools)

Autotask Contract Management & Billing

Vendor Portal Operations (Ingram, Pax8, Adobe Console, Meraki, Verizon, T-Mobile)

Ticket Processing, Documentation & Internal Team Communication

Vendor Portal Skills:

Ingram & Pax8: CSP creation, subscription data export, issue resolution

Adobe: VIP creation, license purchase processing, quote approvals

Cisco Meraki: Quote requests, comparison, PO processing, license fulfillment

Verizon/T-Mobile: Device orders, shipping updates, cancellations, line changes

RMM / iDrive / Trend Micro: Account creation, device approvals, credentials updates

Procurement & License Processing:

Validate ticket notes, contracts, CSP details & required information

Check for available licenses to avoid unnecessary purchases

Process new licenses, subscriptions, upgrades, and renewals

Manage customer creation, admin assignments, device approvals

Provide accurate order details, subscription names, billing cycles & vendor info

Update technicians, AMs, and teams on every order status

Autotask (PSA):

Create, update and maintain customer contracts

Add/remove services and adjust quantity change

Audit service details between vendor subscription and Autotask contract

Create tickets, add charges, link contracts, and update notes

Process billing, recurring services, ticket billing, and contract alignment

Maintain accuracy across PO numbers, renewal dates, and contract items

Strengths:

Highly detail-oriented & process-driven

Strong multitasker — handles many ticket types simultaneously

Reliable documentation and communication

Cost-saving mindset (avoiding unnecessary purchases)

Experienced with fast-paced MSP environments