Hina Ruqsar

HINA RUQSAR ION NFM-T GTAC EXPERT (IT Network Engineer) Nokia Network and Solutions Visa Status :- Husband Sponsorship Email :--Mobile :- - OBJECTIVES Analytical and experienced IT Network Engineer engineer along with ITIL V4 Foundation and Google IT Support Professional certification along with Microsoft Azure fundamentals certificate worked at Nokia as ION NFM-T GTAC Expert with domain knowledge of system centre configuration manager (SCCM) for sound decision-making abilities,implementing ITIL practices in analysing ,performing Backup’s on Blade serve , problem-solving,enjoy the challenge of resolving long-term issue and revenue positive outcome by providing key support to organisation with smart work and training new employees with company standards along with time management in troubleshooting technical issues. IT CERTIFICATES Microsoft Azure Fundamentals ITIL Foundation V4(version 4) Google IT Professional Certificate Google IT Security Defence against the digital dark arts Google System Administrator and IT Infrastructure Service Google Technical Support Fundamentals Google The Bits and Bytes of computer networking Google Operating Systems basics SKILLS                 IT Desktop Support ,IT Infrastructure service and Application packaging. Nokia application tools like 1350 OMS,NFM-T,SAM,IMS Nokia issue tracking tools and documentation :- JIRA,OLCS,IRIS,CARES,BMC remedy tool. Telecom cloud (SDN,NFV),3GPP,Nokia legacy nodes,PCRF,DDE,1830 PSS and OCS. Strong IT,Database and Communication Skills with CRM principles. Microsoft Azure Cloud computing and Fundamentals. Data Centre Technologies,HP Blade server configuration and Veritas Backup Software. Remote support via VPN,WebEX meeting,Remesis Knowledge on system centre configuration manager expert Scripting codes, PowerShell, Programming Sills C,C++ and JAVA Operating systems and computer networking(software and hardware). Knowledge of windows,Linux,Oracle database,SQL,Network Security,Firewall ,cloud computing , Virtualization and troubleshooting. Strong interpersonal skills ,Superior research aptitude and management skills. Creative thinker and Organised and detailed oriented. Extensive report writing, fact finding and Customer oriented by documenting customer feedbacks. Excellent working knowledge of Office software (Outlook,Word, Excel, Power-point, Ms Office). EXPERIENCE (4 years 5 months) Oct 2016 - Feb 2019 (Nokia Network & Solutions,India) NFM -T GTAC (Global Technical Assistance centre) Expert.(IT Network Engineer)  Provide technical support for global and local customer by providing application support locally and remotely on Nokia products like 1350 OMS,IMS,NFM-T,SAM 5620 information technology and implementation of network tools ,servers,operating systems(OS) platforms and operating procedures in accordance with established standards and implementing ITIL practices for efficiency,accuracy,security and risk mitigation.  Troubleshoot using FCAPS principles and provide RCA (root cause analysis) for major incidents and update cares Nokia document.  Worked on highly demanding customer escalations and provided support end-to-end with ownership till the customer issues are resolved satisfactorily.  Collaborate with cross functional teams of Customer, teams player to deliver improved Operations KPI and SLA’s.  Provided support on installation,upgrading and configuration of system and software.  Performing weekly backup on HP Blade server to monitor issues accurately.  Analysed efficiency, compliance, and effectiveness of the information processing systems and implemented security policies using ITIL standards.  Troubleshooting issues raised by customer in form of AR ticketing by analysing logs and extend support using remote connections like VPN,Remesis,Citrix and scheduling WebEX meetings.  Share knowledge to the team member’s and participate in the various training programs.  Performing quality analysis and information integrity tests of the information processing systems.  Providing information on IT products and training end users about the application and products.  Updated IT documentation process and procedures like capturing in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems based on feedbacks received from customer. Aug 2014 -Sep 2016 (Kayens Technologies Pvt solutions) NPD (New Product Developer)           Liaison with customer on customer technical requirements and custom built parts Interact with customer for ensuring that complete documents are received. Advanced product quality planning - milestone chart with QCD Risk and opportunity assessment for the manufacturing process Drawing preparation and coordinating custom built part development with Mechanical, Testing & Production dept. Gerber Review ,evaluation and selection of PCB suppliers based on Supplier capability matrix for PCB Process design and development (incl. BOMs, IQC plans etc.) Control of engineering change over and customer supplied properties Escorting pilot production and Process and Product validation First Article preparation and submission to customer and feedback review. EDUCATION Master’s in Technology in Electronics & Communication,Sri Jayacharajendra college of Engineering(SJCE),India Excelled with 2nd Rank in the college with extra curricular activities. Bachelors of Engineering in Electronics & Communication, Visvesvaraya Technology University,India Excelled with 1st Rank in college and leading the way in every suitable interests. CERTIFICATIONS AND ACHIEVEMENT               ITIL V4 Foundation Received Google IT professional Badge for outstanding performance by coursera IOT Project paper publication. International conference on IOT paper published on international electronics magazine Nokia Optical Networking Management with NFM-T & 1350 OMS. International Conference on Technology Management for Green Environment. 2nd Rank certificate for outstanding performance in M.Tech by SJCE. 2nd International Conference on Current Trends in Engineering and Management(ICCTEM). Nokia Cares and BMC remedy tool and customer services. Board of International Journal on Recent and Innovation trends in Computing and Communication. 1st Rank certificate for outstanding performance in B.Tech by VVCE Quality Circle Forum of India Goal Information Technology Solutions pvt.Ltd. Microsoft Office (MS Excel,Power Point,MS Word) PERSONAL DETAILS Date Of Birth Nationality Languages Known Hobbies Marital Status Address 01 June 1992 INDIAN English,Hindi,Urdu,Kannada. Animation and Music Married Noor al Hidayah building Flat No 63 Al obab street Muntaza Doha,Qatar. DECLARATION I certify that the given above information are correct and complete to the best of my knowledge and believe that nothing has been concealed by me. Yours Sincerely, HINA RUQSAR