Analytical and experienced IT Technical Engineer along with ITIL V4 Foundation and Google IT Support Professional certification along with Microsoft Azure fundamentals certificate worked at Nokia as ION NFM-T GTAC Expert with domain knowledge of system centre configuration manager (SCCM) for sound decision-making abilities, implementing ITIL practices in analyzing, performing backups on Blade servers, problem-solving, enjoy the challenge of resolving long-term issue and revenue positive outcome by providing key support to organization with smart work and training new employees with company standards along with time management in troubleshooting technical issues.