Himanshu Ranjan

Himanshu Ranjan Business Analyst - ICICI BANK DIGITECH (IT) Analytical and motivated Business Analyst with over 2.5 years of experience in managing cross-discipline teams and coordinating development projects. Skilled in requirements elicitation, workflow analysis, and Oracle database management. Proven track record in enhancing customer experience through UI/UX improvements and application launches. Eager to contribute to your organisation success by leveraging my expertise in business analysis and project management. -- Hyderabad, India linkedin.com/in/ himanshu-ranjan- WORK EXPERIENCE SKILLS Business Analyst (DM II) ICICI BANK DIGITECH (IT) 09/2022 - Present, Oracle SQL Hyderabad Achievements/Tasks Coordinating cross-discipline teams( Business, Development, Service Interfaces, Security etc.) for development and maintenance of application for smooth customer experience. Cross-team Collaboration Agile Methodology UML Diagrams Use case UAT/SIT BRD, FRD User story Cross Team collaboration Gathering requirements by conducting JAD sessions with SMEs and other stakeholders. Design and document(BRD, FRD, Use case, Test case etc) the projects by following SDLC. MS Office Power BI API Testing Planning and strategy Excel JIRA Visio Process flow Confluence Figma Conducting scrum calls with developers for development, testing, monitoring and maintenance by planning sprints in Jira. ACHIEVEMENTS/AWARDS Review and monitor the application through AI powered platform Dynatrace and QK technologies. Increased the rate of change request delivery by 60% and improved the customer ratings in the Play store by 26%. Technical excellence award (2024 - 2025) Diagnose pain points in the customer journey through reported live issues, then simplify and refine the journey with revamped UI/UX and user - flow changes. Oracle database management - data retrieving, data inserting and updating. Played major part in closing the vulnerability and making app more secure. Playing major role in launching of new application called 'iMobile International'; planning infra, resources, UI/UX design and security measures. CERTIFICATES Agile Project: Product Prototype and Touchpoint Analysis Coursera Business Analyst 'A' to 'Z' Masterclass Udemy Works with component in Figma Coursera Business Analysis and Process Management PROJECTS Coursera iMobile UK Application Enhancements Banking Technology NIIT University Added features like Confirmation of Payee, View Pin, Debit Card Reissuance etc. in iMobile UK Application. iMobile UK Revamp LANGUAGES Revamped application(UI/UX redesign & Bug Management) for enhancing customers experience. EDUCATION Native or Bilingual Proficiency Limited Working Proficiency 9.1 Bachelor of Technology - EE Techno India Saltlake, Kolkata 07/2015 - 07/2019, Hindi Full Professional Proficiency Telugu Master of Technology - EE National Institute of Technology Patna 07/2020 - 07/2022, English INTERESTS Playing and watching cricket 8.49 Playing Vollyball and basketball Watching TV Dramas