HERVE ZANNOU
/ Whatsapp : -
Place and date of birth : Cotonou, February 17, 1993-Cotonou, Benin
OBJECTIVE
TRAINING
Holder of three training courses in the
telecommunications sector, I have to my credit
2015
Professional Master in Networks and Telecommunications
option Radiocommunications- ESMT (Dakar)
2014
Telecommunications Engineer option
Transmission – ESMT (Dakar)
2012
Telecom Networks Technician – ESTB (Cotonou)
some experience mainly not only in my field of
training, but also in customer service and the
configuration of IT solutions.
I am currently looking for a new opportunity in
IT, in order to enrich and diversify my
professional career. I remain and remain
convinced that my acquired skills will be useful
to you.
SKILLS
PROFESSIONAL EXPERIENCE
PROFESSIONAL INTERN I ERICSSON BENIN
2023 May to 2024 April – Cotonou, BENIN
Networks and Computers Systems : LAN,
WAN, TCP/IP, WIFI, DNS, DHCP.
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Telecommunications : GSM, CDMA,
UMTS, LTE, optical fiber, radio systems.
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Customer Service : After-Sale Service and
Technical Support Customer.
Operating Systems : Windows, Linux
(Ubuntu).
Tools : Eclipse, BONITASOFT, Microsoft
Office, ODOO.
Monitoring of main KPIs
Identification of cells affected by the degradation of the main KPIs (CSSR,
TCH or SDCCH congestion, etc.)
Optimization of main KPIs in 2G
Other missions relating to the cell and data: recover certain data from MAPS,
process the dump of log files, check the improvement or degradation of the
main KPIs on the cells.
ASSISTANT PROJECT MANAGER I BLUEKANGO
2021 July to 2023 January – Dakar, SENEGAL (Remote Work)
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Human Qualities :
Digitize business processes related to quality (audit, certification, etc.) via
BLUEKANGO tool
Proactivity, teamwork, responsibility, culture
of excellence, autonomy.
CUSTOMER REPRESENTATIVE I MAJOREL DAKAR
LANGUAGES :
2020 May to 2021 June – Dakar, SENEGAL
French
English
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Provide After-Sales Service for electronic items sold on Amazon.fr
Assist remotely on technical matters
Save data in the system for traceability
ODOO INTEGRATOR ASSISTANT I ONE AGE GROUP
2019 March to 2020 March – Dakar, SENEGAL
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Configure and configure technical functionalities
Identify customer needs
Deploy and install ODOO modules for customers
Add new features
WEB EDITOR | REDAC ME
Dec. 2018 to Dec. 2019 - Dakar, SENEGAL
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Write articles on various themes
MOBILE APPLICATION DEVELOPER INTERN | EDACY DAKAR
August to September 2018 - Dakar, SENEGAL
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Develop a prototype of an ALPAGE customer monitoring and management application
CUSTOMER REPRESENTATIVE | INTELCIA DAKAR
July to December 2017 - Dakar, SENEGAL
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Provide remote technical assistance to SFR ADSL customers
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Answer phone calls and assist customers who request information
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Enter data into the online customer database
EXTRA-PROFESSIONAL ACTIVITIES
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Member of the economic commission of ENACTUS (non-profit association).
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Participation in a project to develop a platform for the dematerialization of administrative procedures (use of the
BONITASOFT tool for workflows).
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Sports activities: swimming, jogging, jogging, cycling.
I certify that informations provided on this CV are true and verifiable.
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