Herone Patagoc

Km 12. Bolinao Site Sasa Davao City Philippines 8000 -- Herone Patagoc EXPERIENCE Yaya Creation, C ​ alifornia— ​Social Media Marketing Associate June2019 - Jan2021 ● ● ● ● ● ● SKILLS ● Works well under pressure Create reports for social media performances Engage with digital communities to build positive regard for the ● company. ● Resilient ​Manage ● Team Player and Twitter to keep brand messages consistent. ● Highly trainable ​Share ● Problem Solver improvement of product line. ● Critical thinker ​Maintain ● Quick turnaround ● Detail-oriented all social media platforms, including Facebook, Instagram feedback from digital communities to allow continuous company's online social presence Create branded communications for social media campaigns Flexible in any work environment .ibex, ​Davao City, Philippines—​Team Manager May 2016 - September 2019 ● Create and implement strategies to improve operational efficiency and accuracy. ● ​Perform ● root cause analysis in different areas to identify and resolve AWARDS Top 1 Customer Satisfaction from August, September and December. central issues. Top 1 and 2 best performing Produce detailed reports outlining performance against teams in 2nd and 3rd quarter. benchmarks. ● Manage 20-25 agents LANGUAGES .ibex, ​Davao City, Philippines—​Subject Matter Expert November 2013 - May 2016 ● ​Answer constant flow of customer calls with calls in queue per minute. ● ​Offer advice and assistance to representatives, paying attention to special needs or wants. ● ​Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Seek out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Filipino, English Sutherland Global Services, D ​ avao City, Philippines—​Customer Service Representative August 2012 - September2013 ● Answer constant flow of customer calls with calls in queue per minute. ● Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service. ● Contribute to the company in achieving and holding industry-leading customer service ratings. ● ​Adhere to company policies and scripts to consistently achieve call-time and quality standards. EDUCATION STI College, ​Davao City, Philippines— ​Bachelor of Science in Information Technology June 2008 - May 2012 Software Tools ● ● ● ● ● ● ● ● ● ● ● ● Zendesk Slack Comm100 CRM Asana Airtable Trello Shopify MS Office Google Docs Google Sheets Google Drive and sharing Interest ● ● ● Reading Books Watching movies Playing PC games