Herbie Encabo

Name: Date of Birth: Age: Gender: Address: Phone: Herbie Encabo September 25, 1988 30 Male 20 Greyhound Subdivision Kinasang-an Cebu City- Skype ID: Live: mynforever0805 SKILLS Good English written and communication skills Great analytic and comprehension abilities Always looking forward to grow and develop my skills professionally Has knowledge of MS office tools • • • • Education: University of Cebu Bachelor of Science in Accountancy: Undergraduate Work Experience: J&A Homes Realty - February 2019 to July 15, 2019 (GY shift) • • • Worked there as a Disposition Manager Cold calling for sale by owners and investors We buy and sell houses Rocket Station (VA) Home based July 2018 to February 2019 (Graveyard shift) Virtual Assistant • Calling random people within the area asking if they have properties for sale • Using Five9 as the application to do cold calling. • Also have experience doing manual calls through Five9. • Versatel Marketing (homebased VA outbound sales) September 2017 (Graveyard shift) Virtual Assistant - March 2017 to • • • Calling people and selling affordable health insurances Cold calling through Convoso Transferring calls to a senior broker in their state if they accept the offer Omega Healthcare (SME - subject matter expert) - March 2016 to March 2017 (Graveyard shift) Avenir Building Health care Executive • Takes supervisory calls • Monitors staffing (number of calls = to number of agents per 15-minute interval) • Answers inquiries regarding billing concern • Creating tasks for problems that can be resolved through tier 2 representatives or onshore. United Health Group Calyx Tower - February 2014 to March 2016 (Graveyard shift) Back Office Billing • • • • Posting payments through SuperUser tool Account Reconciliation Cash posting Missing payments through check or CC 24/7 Customer Philippines Inc. - June 2013 - January 2014 (Graveyard shift) Ebloc 3 Tower Technical Support Representative (Time Warner Cable) • • • • Performs technical solutions through remote desktop control Troubleshoots internet related concerns Setting up their wifi information Setting up their Microsoft Outlook Email and troubleshoots if needed. Convergys Banawa Cebu - October 2011 to June 2013 (Graveyard shift) Customer Service Representative (Sprint) • • Sprint account Telecom Assisting customers with their billing concerns • • Escalating problems to Tier 2 and sends information to supervisor Selling internet plans and mobile plans Teletech Oakridge Mandaue December 2009 to September 2011 (Graveyard shift) Technical Support Representative (HP) • • • Troubleshoots Printers (HP printers) Installation of printers regarding on their operating system upselling printers