Herbie Encabo

I have a successful track record of problem-solving, communication, and decision-making skills. I am confident that I am the best candidate for your vacancy. Being in the BPO (call center) Industry for almost 10 years has taught me the significance of clear communication and friendly service over the phone. In this role, I resolve Customers problems, give sales pitches, and take accurate notes of conversations with patrons. I have received excellent performance evaluations from my managers and my contribution have been formally recognized.

I also have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.

Additionally, I am adept at:

 Building immediate rapport with callers, clients, seniors and agents.

 Handling correspondence, reporting, and documents with efficiency and accuracy.

Creating reports, presentations, and writing documents that supports business needs.

I am also very familiar with Microsoft Word, Excel, and PowerPoint, and adapt quickly to new programs