HERBERT YPARRAGUIRRE PASIORCO
Pk 4, Bgy. Magosilom, Cantilan, Surigao del Sur
Email address :-Mobile phone number :-
PERSONAL DATA
Age :34 years old
Date of Birth : May 4, 1983
Place of Birth : Mangagoy, Bislig, Surigao del Sur
Status : Married
Citizenship : Filipino
Height : 64 kgs.
Weight : 5' 4"
EDUCATIONAL BACKGROUND
Tertiary : Mindanao State University - Marawi City
Bachelor of Arts in Philosophy
Secondary : Jacinto P. Elpa National High School (1999 - 2000)
Carrascal National High School (1998 - 1999)
John Bosco College (1996 - 1998)
Primary : John Bosco College (1990 -1996)
WORK HISTORY
Dual Chat Specialist (April 6, 2017 - January 10, 2018)
Conduent
Skyrise Alpha, Cebu Business Park, Cebu City 6000
Responsibilities
·0 Handled customer concerns on Verizon billing, phone troubleshooting and cellular data management
Credit Card Fraud Specialist (September 30, 2016 - March 31, 2017)
JP Morgan Chase & Co.
Jose Maria del Mar St, Bgy. Lahug, Apas, Cebu City, 6000
Responsibilities
·1 Handled credit card information, transactions and report fraudulent card activities.
Customer Service Rep/ Technical Support Rep (July 12, 2010 - September 6, 2016)
Sykes Asia, Inc.
Synergis Bldg, F. Cabahug St., Mabolo, Cebu City 6000
Responsibilities
·2 Troubleshooted DSL issues for 4 years AT&T DSL.
·3 Managed personal information for Ameriprise.
·4 Handled loan inquiries, documents, payments and credit disputes for Ally auto loans and leases.
Technical Support Representative (January 2010 - June 2010)
Calltek Center International Inc.
JY Square IT Center, 1 Salinas Dr, Cebu City, 6000
Responsibilities
·5 Troubleshooted hardware and software issues for Asus Notebooks.
Market Researcher (May 2009 - October 2009)
Western Wats Philippines Inc. (May 2009 - October 2009)
Mactan Economic Zone II, Basak, Lapu-Lapu City, Cebu
Responsibilities
·6 Conducted political survey for 5 months for a 2009 US Elections
Technical Support (November 2008 - April 2009)
Convergys Corporation
R. Arcenas Street, Banawa Hills, Cebu City 6000
Responsibilities
·7 Handled phone billing, account management, issues, inquiry and sales for Sprint account holders.
REFERENCES
·8 Mr. Jaymund Rivera
Conduent
Supervisor-
·9 Mr. Eric Elumba
Sykes Asia Inc.
Account Manager, Project Wallstreet-
·10 Mr. Zimatan Gregorio
Sykes Asia Inc.
Team Leader, Project Pink-
·11 Ms. Krizelda Badoy
Sykes Asia Inc.
Team Leader, Project 9 States-
·12 Mr. Jethro Babon
Convergys
Supervisor-
·13 Mrs. Flor G. Estapia
Metaphil, Inc.
HR Supervisor-
