Herbert Mauricio Navaja

HN HERBERT NAVAJA CONTACT-***-Bacolod City, Philippines www.reallygreatsite.com EDUCATION PROFILE SUMMARY Experienced Customer Service and Sales Professional with over 2 years in the BPO industry, specializing in multichannel support (email, phone, and text), e-commerce account management, and driving revenue growth through cold calling and outbound sales. Skilled in virtual assistance, client relationship management, and problem resolution. Committed to delivering exceptional customer experiences, streamlining operations, and contributing to overall business success. WORK EXPERIENCE 2018 - 2019 CARLOS HILADO MEMORIAL STATE UNIVERSITY Bachelor of Science in Information Technology ( 1st Year Undergraduate SKILLS Inbox Management Travel Management Calendar Management Google workspace Chat and email support Customer Service Computer savy Roadie Move Customer Service Representative BPO Industry – Logistics Account under UPS (Roadie Move) DEC. 2021 - FEB 2024 Delivered customer support through inbound/outbound calls, live chat, and email for one of the largest delivery service providers in the U.S. Resolved inquiries regarding order tracking, delivery issues, and account assistance, ensuring timely and accurate resolutions. Utilized Salesforce and Zendesk for CRM case management, ticketing, and customer interaction tracking. Consistently achieved strong performance metrics in customer satisfaction, response time, and issue resolution, while accurately tracking deliveries. Sales MAR. 2024 - JUL 2025 Salesforce, Convoso, Zendesk Account Management ACA Health Insurance Center Cold caller and Outbound sales Facilitated enrollment in zero-subsidy health insurance plans, guiding clients through coverage details Consistently contributed to business growth through effective sales strategies and client engagement.