Herbert Mauricio Navaja

Customer Service and Sales Professional with over 2 years of experience in the BPO industry, specializing in multichannel support (email, text, and phone) and effective client issue resolution. Experienced in managing e-commerce accounts by handling customer, store, and driver inquiries, overseeing account management, and ensuring accurate payment processing. Demonstrated expertise in remote cold calling and outbound sales, consistently contributing to business growth and revenue generation. Proficient in CRM and support platforms, including Zendesk, Convoso, and Salesforce.