Curriculum Vitae
Henry Kibocha Mugo
P.O Box-, Nanyuki. Kenya
Phone Contact:-,-,-
E-mail:-Career Objective:
I am looking forward to make a contribution in the IT sector in a credible organization
where my experience and skills will help better the organization’s growth.
Personal Details:
Date of Birth: 09/10/82
Marital Status: Married
Nationality: Kenyan
Education & Professional Qualifications:
Bachelor of Applied Science in Information Technology, Royal Melbourne
Institute of Technology University (RMIT). Year 2007
Kenya Certificate of Secondary Education K.C.S.E, Kagumo High School Year
1999.
Professional Attributes
Well versed in Software and web development using Ms Access, Ms SQL, PHP,
JavaScript, JQuery, Ms Office Publisher, internet searches/Web.
Experience working with Zendesk, MailChimp.
Competent in computer hardware maintenance and network trouble shooting
including antivirus installation and updating.
Manual and automation testing (Selenium, Ruby and Watir).
Good experience in Web and Software Validation and Verification i.e. software
testing, Using Java, Java Script, C, C++, ASP.Net and My SQL programming
languages on all Windows and Mac Operating systems.
Proficient in html, css, php and wordpress.
Good in engaging with customers in a way that thoughtfully changes their
perception of what is possible, from both a business and strategic
perspective.
Personal Attributes
Experience of a flexible approach to managing and prioritizing a high workload
and multiple tasks in a fast paced environment with tight deadlines
Ability to take initiative and identify and propose systems to enhance project
management
Tenacity and resolve to work, numerate and strategic thinker
Ability to interact, create rapporteur and manage my work relations
Proven ability to function effectively both independently and collaboratively
within a team environment
Ability to build strong relationships and inspire trust at all levels
Pro-active & positive attitude and able to work with individuals from a multiethnic and multi-cultural background and ensure good public relations.
Ability to learn fast.
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Professional Experience:
Art Storefronts.
February 2019 – April 2019
Title: Customer Support Representative.
Art Storefronts provides a website platform for artists, galleries and print studios to
display and sell their art online and also offers automated marketing platform via
MailChimp and payment platforms for the customers.
My responsibilities at Art Storefronts included:
Responding to tickets of issues the customers are having via Zendesk.
Trouble shooting issues and rectifying them for the customers where necessary
then informing them what the issue was and how it was fixed.
Onboarding new customers on the basic requirements they need to have them up
and running. This was done via zoom.
Doing site audits for the customers as their request to check for them if they have
everything setup before they go live and display their products to their customers.
Guide customers on how they should integrate MailChimp and
Stripe/Authorize.net/PayPal to their websites so that they can be able to run
automated marketing and receive their payments.
Responded to Facebook posts from the customers that needed technical help.
ClickFunnels.
January 2017 – December 2017
February 2018 – December 2018
Title: Customer Technical Support Specialist.
ClickFunnels provides a sales funnel platform/website designed to assist users in starting
an online business or wanting to improve their current online efforts.
With more than 59,000 customers, ClickFunnels is used by entrepreneurs in 160
countries and was founded in 2014 and headquartered in Eagle, Idaho.
My responsibilities at ClickFunnels included:
Replying to tickets from customers via Intercom and Zendesk.
Engage with customers in a way that thoughtfully changes their
perception of what is possible, from both a business and strategic
perspective.
Consult with entrepreneurs across various industries to capture
their business problems and work together on how to configure
ClickFunnels in order to meet and exceed expectations.
Maintain a high level of professionalism, empathy, and business
acumen across multiple customers at one time, connecting, trends
and themes as you go.
Perform issue identification, communication, and resolution for
moderately complex issues.
Simultaneously prioritize for the best customer experience and while also staying
keenly aware of how to drive retention across the entire customer base.
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Pamoja Engineering
June 2010 – June 2017
Title: Software Tester.
Roles:
Web Application and Unit Testing Using Java, Java Script, jQuery, C, C++,
ASP.Net and My SQL programming languages on Windows XP, Vista 32 and 64,
Win 7 32 and 64, Win 8 32 and 64, Win 8.1, Mac Snow Leopard, Mac Lion, Mac
Mountain Lion.
Validation and verification of Tandem Diabetes t:connect web Application;
https://tconnect.tandemdiabetes.com
Manual testing of https://tconnect.tandemdiabetes.com,
https://tconnecthcp.tandemdiabetes.com .
Automation testing using Selenium, Ruby and Watir.
Kemri Wellcome-Trust Research Programme.
Sept 9th 2009– Feb 17th 2010
Kenya National Malaria Survey.
Title: Research Assistant.
Roles:
Help in developing the electronic questionnaires and database being used and
maintaining it.
Trouble shooting and solving problems with the database and maintenance of the
laptops used in the field.
Part of the team collecting the data by performing interviews.
Head of Analyzing the data collected using STATA.
Ritz Africa Consultants Ltd.
Roles:
February 2008 - 2010
Assist in developing of traceability software for Agriculture farm products using
VB and Microsoft access to create forms and Ms Access database to be used in
collecting and storing the data needed for a complete traceability of the farm
products and activities.
Training the clients on how to use the software effectively so that monitoring their
products is possible.
Manage and market their products in the local and international market by
approaching the buyers i.e. supermarkets and local exporters.
Trouble shoots and rectifies any problem that may arise concerning the software.
Phorteq Technologies.
Roles:
Offering IT support on software installations and management, virus updates,
general maintenance of computers and networking for various companies and
Corporation i.e. CODA Corporation.
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UNICEF and WOFAK (Women Fighting Aids in Kenya)
May – June 2007
Assisted in collecting data for the baseline survey on community awareness about
PMTCT (Prevention of mother to child transmission) and HIV and AIDS in Mombasa.
Responsibilities:
Assisted in collecting data from the residents using written
questionnaires and organizing Focus Group Discussions.
Data Analysis using SPSS.
Projects Achieved:
Kenyatta University Sacco Website. (KENVERSITY SACCO)
This website is a dynamic website that allows the new members to
Register with the Sacco and add comments to the blog
Receive newsletters monthly.
Allows the administrator to add and remove members and also respond to the
member’s comments on the blog.
Hobbies:
Out doors activities i.e. camping, hiking.
Working with under privileged children.
Playing soccer.
Travelling
REFERENCES
Lorenzo Rizzini Bisinelli
Director Ritz Africa Consultants Ltd
Email:-Tel: -
Address: 63463 – 00619 Nairobi.
Tom Ulrich
Chief Scientist
et Certified Scrum Master
Tandem Diabetes Care Company
11045 Roselle Street
San Diego, CA 92121
Tel: -
Fax: --Emily Suranno
Customer Support Manager.
Art Storefronts.-
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