Henry Mugo

Henry Mugo

$10/hr
Customer Support Agent and Technical support specialist
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
42 years old
Location:
Nairobi, Nairobi, Kenya
Experience:
10 years
About

I am passionate about what I do, self starter and a fast learner.

More than 2 year experience in software technical support where I am able to trouble shoot an issue and effectively solve the issue for the customer through guiding them step by step via email, chat and video.

7 years experience in testing medical devices(Insulin pumps) including testing the platforms that manage the patients blood glucose data for use by both self(patients) and doctors. I can extensively test a website/web app and give a detailed report of what is working right, what needs improvement and what need to be fixed. Also i can unit test the code used to run the specific devices and do code reviews. I have a BSc in applied Information technology(RMIT University).

 

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