Henry Brennan
Purok 3, Wlac Rd.
Brgy Nagbunga
San Marcelino, Zambales 2207
(Tel- --
Objective
To obtain a professional writing and/or SEO editing position and manage my Metaphysics teaching website.
Introduction
Regarding my background, I am an American citizen, who is currently residing in the Philippines (after deciding on an early “working retirement” 10 years ago). I’m an experienced website, eBook, creative, technical, marketing, medical, legal and research writer and editor. I also have seven years of SEO Management experience.
Work Experience
Professional Contract Writer
Upwork (formerly oDesk)
2/2011 – Present
I currently have over 9,000 Upwork hours with an excellent overall feedback rating of 5-Stars over the course of over 150 assignments.
I have also received the Upwork “Top Rated” status designation.
As a professional writer for Upwork, I have exceeded $100,000 in earnings, while in the Philippines.
Call Center Agent
11/2008 – 11/2010 Stream Global – Makati City, Philippines
Trained on two retail and bank accounts (sales and customer service) plus Sirius Satellite Radio (sales and billing). Top 10% in sales on 1-800 – Flowers account.
Call Center Agent
1/2008 – 5/2008 Harrah’s Casinos through TEKsystems, Memphis, TN USA
Help Desk Agent supporting 23 casino locations through MS Windows and AS400 network support. Hardware and software related issues support and network connectivity support. Strong emphasis on customer service spanning several states nationwide. Intensive, high energy environment relating to casino operations and hotel services. Steep learning curve involving non-compatible site software issues that evolved from a corporate merger of casino and hotel acquisitions.
Consultant/Senior Engineer
2/2000 – 5/2008 Memphis I-Cam, Cordova, TN USA
Internet monitored security cameras (installation and support). Offering on-site computer diagnostics and upgrade. Network support and end-user tutorials. Strong emphasis on customer service, sales and technical support. Extensive CITRIX experience.
Call Center Help Desk Team Lead
7/2007 - 10/2007 Robert Half Technologies, Memphis, TN USA
Hardware specialist for the IT Department of Physiotherapy Associates contract. Troubleshoot and repair hardware and software issues for PCs that are sent from nationwide clinics. Laptop repair. Also, assisted clients with connectivity issues over the phone and general Systems Administrator duties involving Active Directory and Microsoft software applications as well as proprietary medical software.
Senior Supervisor
2/2004 - 4/2007 Flextronics International, Memphis, TN USA
Technical Supervision of two major accounts (supervised over 100 technicians and support assistants for each account):HP Reverse Logistics (computer printer repair - Senior Supervisor for 1st and 2nd shift while working a split shift)Apple Reverse Logistics (Apple laptop repair - units per day volume)
Systems Administrator
11/2001 - 1/2003 Tesco Properties, Inc., Germantown, TN USA
Administered Novell Network for Central Office. Novell 5.0 and GroupWise 5.5Connectivity and hardware support for 50 remote properties spanning 13 states and the 33 systems at the Central Office. All computer upgrades and repairs.Win98, Win95, WinME, Win2000 and WinXP
Call Center Support Tech
6/2000 - 2/2001 Stream International, Memphis, TN USA
Provide hardware technical support for Dell computer owners. This included hardware and Windows support involving talking customers through home PC component installations and software issues.
Consultant/Computer Support
7/1999 - 3/2000 Millennium Staffing Solutions, Memphis, TN USA
Providing professional medical staffing to various medical facilities. Maintained networked communications. Built and maintained computer systems used by the company.
Manager
9/1998 - 7/1999 Computer Renaissance, Memphis TN, USA
Managed all aspects of this store which was part of a nation-wide chain of computer sales/repair facilities. Provided customer support. Repaired and built computer systems.
Network Administrator
7/1997 - 8/1998 3rd Dental Battalion - Dept. of the Navy, Okinawa Japan, Chatan Cho
Civilian GS-9 employee responsible for maintaining a nine clinic (Okinawa, mainland Japan and Hawaii) UNIX network during a transition to Windows NT. Coordinated all computer maintenance and upgrades. Chief consultant for all computer related purchases.
Computer Store Manager and Technician
3/1996 - 7/1997 Microplus (not “Microsoft”), Chatan-Cho Okinawa, Japan
Computer repair, upgrades and system builds. Customer support for military and Japanese clientele. All store and repair shop management functions.
Education
1/2003 New Horizons Novell CNA program, Memphis, TN
Certification
Novell Systems Administrator (CNA)certification
2/1998 MS922 Microsoft Windows NT 4.0 Core Technologies, Camp Lester, Okinawa
Certification
Windows NT 4.0 Network Administration class given by Microsoft. Class paid for by U.S. Government in preparation for Banyan Vines (Unix) to Windows NT conversion for the entire island of Okinawa, Japan military installations.
12/1997 Central Texas College - Business Data Communications and Networking, Camp Lester, Okinawa
Certification
Computer Networking class sponsored by U.S. government in support of my functions as a civilian government employee systems administrator. Received a grade of "A".
9/1993 ITT Technical Institute - Albuquerque, NM
Associate Degree
Associates Degree in Electronic/Computer Engineering. Graduated with honors. Member of the National Technical Honor Society.
Monmouth College 1978 (Creative Writing, Calculus 1)
U,S. Army (1975 -1978) – last year of free tuition benefits. – Combat Medic, Ophthalmology and Optometry Technician and L.P.N. (Nursing)
Full Scholarship (Regents competitive exam) to New York City University (Advanced English, History of Great Britain, Theater)
Graduate of The Bronx High School of Science (Class of 1974)
Skills
Contractual writer and editor - Computer Repair and Support - Systems Administrator - Data Base Administration - Management - SEO Management
References and school accomplishment s/history paperwork available upon request.
