Henry Balios

HENRY BALIOS CONTACT Phone: (- Address: Cebu City, Cebu 6000 Email:- PROFESSIONAL EXPERIENCE Customer Service Representative | Sep 2023 - Dec 2025 Concentrix CVG PH, INC. Handled billing disputes and resolved technical issues, ensuring prompt solutions. Provided customized sales options and promoted data plans to meet customer requirements. Kept CRM records current, tracking customer interactions and preferences effectively. Financial Fraud Account Specialist | May 2022 - June 2023 ePerformax Contact Centers and BPO Addressed billing inquiries and reported unauthorized charges to maintain account security Updated CRM tools with precise customer interactions and transaction histories Delivered personalized support, significantly improving customer satisfaction EDUCATION Cebu Institute of Technology University Bachelor of Science in Civil Engineering 2018 -2021 Asian College of Technology - Bulacao Senior High School Graduate in Science, Technology, Engineering, Arts, and Mathematics (STEAM Strand) 2016 - 2018 SKILLS Evaluated account data to prevent unauthorized charges Explained complex billing details in clear language Prioritized urgent cases for faster issue resolution Adapted quickly to policies and systems changing Collaborated with team members to resolve escalations Shared customer insights to improve service quality Actively listened customer concerns to understand