Henry Balios

Customer Service Professional (3 years)

• Financial Account Specialist (1 year)

• Resolved billing inquiries and reported unauthorized charges, ensuring account security

• Updated CRM tools with accurate customer interactions and transaction history

• Provided personalized support, enhancing customer satisfaction

• Telecom Customer Service Representative (2 years)

• Addressed bill disputes and resolved technical issues, achieving timely resolutions

• Offered tailored sales and promoted data plans, meeting customer needs

• Maintained up-to-date CRM records, tracking customer interactions and preferences