Henry Antonio Navalta

Henry Antonio Navalta-/-,-#160 Capas Road, San Jose, Castillejos, Zambales 2208 ACHIEVEMENTS AND QUALIFICATIONS:                 Licensure for Teachers, Board Passer Queue Assistant October 2014- April 2015 Point of contact in Customer Assistance Operations in loan distributions, loan prioritization, follow up and monitoring of completed loans in daily production. Responsible for day-to-day Customer Assistance capacity planning. Work side by side with Customer Assistance managers in daily operational strategies. Top Specialist for Quarter 1 2015 (Customer Assistance Operations) Supervisor Apprentice (Customer Assistance Operations June 2017- December 2017 Managed six full-time employees (FTE) with their process-related questions, provide guidance and give feedback. Monitor day-to-day Team performance and create action plans for the improvements of the team as needed. Motivate and encourage specialists through positive communication and feedback. Collaborate with supervisors and managers on given projects. Experienced professional with good background in Third Party Collections, Home Mortgage Lending, and Investment Banking. Meticulous, focused, and hard-working Effective team player with outstanding communication and interpersonal skills. Possesses a high degree of professionalism and dedication to exceptional quality. WORK EXPERIENCE:  MyOutdesk.ph – Virtual Assistant February 2020 – January 2023      Reviewed at least three loan applications based on the collected documents, called at least five employers for employment verification, and requested two home insurance policies from insurance agents daily. Assist loan officers in collecting and organizing loan documents from borrowers. Handle general administrative tasks, such as calendar management, data entry, and file management. To verify that all necessary information is provided, conduct preliminary evaluations of loan applications. JPMorgan Chase & Co. (Corporate and Investment Banking- Supervisor) July 13, 2018- October 08, 2019   Responsible for daily trade capture and settlement based on the trade message and funding memo. Act as a fund administrator in cash and position reconciliation and investigate and resolve the position and cash break.  JPMorgan Chase & Co. (Customer Assistance Operations- Mortgage Banking Specialist II) January 27, 2014 - July 12, 2018    Responsible for ordering internal documents for a loan modification. Responsible for perfecting critical documents for loan modifications in preparations to Underwriting review. JPMorgan Chase & Co. (Consumer Direct SSL - Consumer Loan Document Specialist I) November 05,2009 - January 26, 2014    Responsible for verifying customers’ current employment, requesting Home Insurance from customer’s Insurance companies, review new loans and follow up to Mortgage Bankers if all documents are ready for Underwriting Review. NCO Financial - Manila Group (GE Money Bank- Collections Specialist) July 11, 2008- October 23, 2009     Served as licensed Debt Collector for GE Money Bank Facilitated outbound calls to delinquent GE Money Bank customers, explaining customer’s credit card status, Providing possible options and collections. Harvardis Educational Foundation Philippines Incorporated (ESL Teacher) December 28, 2005- June 30, 2008    Taught Middle School to University Korean students English as Secondary Language. Served as ESL Teacher to monitor Korean students’ individual’s improvement both in speaking and writing Skills in English Bayshore General Merchandise and General Services Corporation (Production Operator/ Section Leader) Inclusive Dates: June 09, 2004- December 08, 2008 and May 2005- November 2005   Daily task of sorting clothes according to their materials Responsible for quality clothes sorting and monitoring of daily production. EDUCATION: President Ramon Magsaysay Technological University San Marcelino Zambales Campus Philippines 2207 Bachelor of Secondary Education Major in General Science REFERENCES: References are available and will be provided upon request.