Henrietta Udochukwu Nwosu

HENRIETTA UDOCHUKWU NWOSU Customer Service Specialist Anambra, Nigeria. PROFESSIONAL SUMMARY Customer Support Specialist with 5+ years of delivering exceptional service, resolving issues efficiently and maintaining high satisfaction in fast-paced environments. Successfully logged customer’s feedback, coordinated projects and a proven ability to manage communications, streamline processes and support customers using CRM tools. Seeking a role to enhance client satisfaction, improve workflows and drive customer retention. SKILLS • • • • • • • • • • • • • Customer Support & CRM tools (e.g. Zendesk, Freshdesk, Intercom, Pipedrive, Salesforce, Zoho CRM, Go High Level and HubSpot) Email & Phone Support Issue Resolution, Conflict Management & Ticket Management Task Management (Asana, Click up, Notion, Airtable, Monday.com, Trello) Email Marketing (Mail Chimp, Active Campaign, Klayvio) Experience with online collaboration tools (Slack, Zoom, Google Meet, Discord) Data Entry &Documentation Microsoft Office &Google Workspace (Word, Outlook, Excel, Google Sheet, List, Sway, PowerPoint) Automation of Workflows (Go High Level, Zapier, Make.com) Widget Set Up Strong Communication & Interpersonal Skills Adequate & Quick learner Detailed & Organized WORK EXPERIENCE Customer Manager Intern Workyarder Company, New York City • July – September 2025 Conducted research to identify potential customers needing home services, helping to expand the customer base. • • • • Logged leads using CRM tools provided by the company, ensuring accurate tracking and follow-up. Implemented organic marketing strategies using Facebook and Nextdoor app to generate leads and increase brand awareness. Managed cold and warm calls via the Dialpad app to engage with potential customers and maintain relationships. Increased the company’s revenue by 30% through effective lead generation and customer acquisition strategies. Executive Administrator Orali Properties ILP, Anambra State • • • • January 2021 – Present Manages investor and tenant inquiries via phone and email, resolving 90% of issues on first contact and boosting client satisfaction by 20%. Coordinates scheduling, travel and executive communications using Google Workspace and Microsoft Office. Organizes lease agreements and compliance files to ensure easy access and audit-readiness using Google sheets and Google drive. Tracks project timelines and client feedback, collaborating across departments to streamline service processes using Asana. Customer Service Intern Transtell Communication Company NIG LTD • • • April 2016 – May 2017 Processed 50+ orders daily, handled invoicing and coordinated dispatch for timely delivery using Zoho Invoice. Served as main contact for distributors, resolving product issues and maintained a 95% on-time delivery rate. Generated sales and stock reports to guide strategic restocking and inventory management using Zoho Books. EDUCATION Higher National Diploma in Mass Communication Federal Polytechnic Nekede, Owerri - National Diploma in Mass Communication Federal Polytechnic Nekede, Owerri - CERTIFICATIONS Certified Virtual IT Support Data Entry Academy Digital Witch Support Community 2025 Digital Skills for Workplaces 2025