Hemant Kumar Singh

OBJ EC TI V E To obtain a challenging Network/System Engineer position where my creativity, problem-solving skills, and experience in troubleshooting engaging and user-friendly interfaces can be utilized to enhance user experiences and drive business objectives. CO NT AC T Agra, UP • • Htt www.linkedin.com/in/hemantkumar-singh-aaa064257/ P ROF E SS IO N AL ED UC AT IO N • • • Completed Software Engineering diploma from NIIT Agra. Completed MCITP and CCNA from HCL Agra. Completed RHCE from Network Nuts Delhi. Hemant Kumar Singh Accomplished Software Deployment and Network Engineer with extensive experience in technical support, project management, and system administration. Proven track record in delivering training, documentation, and real-time support to enhance client understanding and satisfaction. Expertise in troubleshooting software and hardware issues, managing user accounts, and ensuring system security. Adept at collaborating with crossfunctional teams to meet client expectations and drive project success. Career goal: To leverage technical proficiency and leadership skills to optimize IT operations and contribute to organizational growth. E XP E R IE N CE : N ECT A R HE AL T H SC I E NC E SOF TW A RE DEP L OY M E NT A N D N ET WO RK E N GI N EE R April 2025–Present • Provided training and ongoing support to clients, helping them understand the application's functionality, features, and benefits. • Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing. • Collaborated directly with clients and internal teams to ensure accurate communication of requirements, and timely issue resolution. • Coordinated closely with design and development teams to guide project progress and ensure alignment with client expectations. • Managed tasks and project tracking using tools like Jira, facilitating smooth delivery and transparency across stakeholders. CO NC E NT RI X D AK S H SE R VI CE I ND I A P V T L T D SK IL L S • Troubleshooting – laptop, printer, scanner, and network SE N IO R C US TOM E R S E RV IC E R EP RE S E NT AT I V E ( C H AT P ROC E SS) Jan 2023- Jan 2025Jan • • Networking knowledge – LAN, WAN, router, switches • • Technical support • Software troubleshooting • 2023–JAN 2025 Worked as a Senior Customer Service Representative (Chat Process) at Concentrix Daksh Service India Pvt Ltd from 31 January 2023 to January 2025. Resolved complex software and hardware issues by identifying root causes, and implementing effective solutions. Delivered real-time support via chat, assisting users with system setup, troubleshooting, and technical guidance. • Project Management P ER SO N AL DE T AIL S Father’s name: Suraj Pal Singh Mother’s name: Rajkumari Singh D. O.B. 6th July 1990 • • • • Accurately logged and tracked user requests, bug reports, and enhancement suggestions for continuous improvement. Trained and mentored support team members, improving their technical proficiency, and problem-solving skills. Supervised daily team operations, providing leadership and support to consistently meet and exceed performance targets. Managed day to day resourcing and team performance to provide high-quality service and KPI attainment. SI D D H A N AT H F A BR IC S P V T L TD SY S TE M E NG I N EE R SY S TEM ENGINEER Aug 2015–Sep 2019 • Worked as a System Engineer at Siddhanath Fabrics (India) Pvt. Ltd. Sangli, Maharashtra for four years (August 2015 to September 2019). • Proactively monitored, maintained, and resolved software, hardware, and network issues to ensure optimal system performance and security. • Developed and implemented automated scripts and tools to streamline system administration, and reduce manual workload. • Managed user accounts, passwords, and access controls, ensuring compliance with security policies, and data integrity. • Strengthened system security by regularly auditing permissions, patching vulnerabilities, and enforcing best practices. • Played a key role in enhancing infrastructure reliability, minimising downtime through preventive maintenance, and rapid issue resolution. • Delivered technical training sessions for staff, enhancing team competence in system operations and maintenance. Concentrix Practitioner-CRM Operations Feb 2014-July 2015 • Worked as Backend Support at Concentrix, Gurugram. • Settle the claims for the insurance according to the company norms. • Achieved service time and quality targets. Handled customer concerns and escalated major issues to supervisor. ACADEMIC QUALIFICATION: • Completed Post Graduation Diploma in Rural Development from IGNOU in 2022. • Completed B.Com from Dr BhimRao Ambedkar University Agra in 2011. • Completed Senior Secondary from Holy Public School Agra in 2008. • Completed Higher Secondary School from Shivalik Cambridge College in 2006.