Helena Marie C. Ravalo

HELENA MARIE CASTILLO RAVALO 298 Guyabano Ext NAPICO Manggahan, Pasig City National Capital Region, Philippines 1600 Contact Numbers : - Email Address :-/-Personal Demographics Date of Birth : January 13, 1984 Height : 4 feet 9 inches Weight : 120 lbs. Civil Status : Married Citizenship : Filipino Religion : Roman Catholic Academic Background College : AMA Computer Learning Center ( Guadalupe Branch ) June 2004 – September 2004 Course : Computer and Office Information Systems ( Business and Information Management ) College Undergraduate AMA Computer Learning Center ( Buendia Branch ) May 2004 – June 2004 Course : Business and Information Management Transferred School Branch NIIT Philippines , Makati Center - June 2002 – February 2003 Course : PIT ( Professional Information Technology ) Secondary : St. Mary's Academy ( formerly St. Ann Academy ) – Sta. Ana Manila ( SY 1998 – 2002 ) Primary : St. Paul College, Pasig ( SY 1991 – 1998 ) Makati Montessori Educational Center Makati Nursery School Trainings and Speaking Engagements Speaker : Career Talk on Call Center Opportunities August 2004 – AMA Computer Learning Center ( Buendia Branch ) May 2005 – AMA Computer Learning Center ( Guadalupe Branch ) June 2005 – AMA Computer Learning Center ( Guadalupe Branch ) English Skills Training ( Accent Neutralization ) - ICT Marketing Services Inc. October 31 – November 4, 2005 – conducted by Ms. Lalaine Cruz of the Training Dept Ranked 1st and Certified for English Skills Skills Effective and experienced group and team leader / colleague Average Computer Skills ( Knowledgeable in Microsoft Word, Excel, Publisher, Powerpoint, Acrobat Reader ) Comprehensive Reading and Writing Skills Good Communication Skills ( fluent in both Filipino and English Languages ) General Administration and Clerical Work – screens incoming / outgoing calls and properly transfers them to the right recipient – knows how to source out vendors and manage suppliers – purchasing and maintaining office supplies – coordinate internal activities such as trainings, company parties, monthly activities – has knowledge on cash disbursement and liquidation procedures – facilitates proper travel booking for clients and meetings Work Experiences Credit Corp Group – Customer Relationship Associate October 2010 – Present Work Detail : Does skip tracing in relation to collection procedure. Deals with Australian and New Zealand clients. Explains the debts to the customers and find appropriate amenable solution to recover their debt whether it is on an arrangement, paid in full or thru legal recovery. Sonnet Managed Services Phils Inc – Customer Care Representative October 2008 – July 2010 Work Detail : Receives inbound calls from Australian clients. Give them information regarding their billing concern. Arrange escalation if needed for the customer. Offer plan and service upgrade to customers also. Acquire Asia Pacific – Winback Cash Converter Agent December 2007 – October 2008 Work Detail : Does outbound call to customers with outstanding balances and collect. Explains customer's transactions and offer payment solutions if account is with a high outstanding balance. Offer plan and service upgrade to customers also. ICT Marketing Services Inc ( ICT Marketing Services of the Philippines ) - Customer Service Representative September 2006 – January 2007 ( Washington Mutual ) Work Detail : Customer Service. Receives and assists customers regarding their bank accounts. Assists customers do funds transfers and recompute loans. Informed customers of available bank balances and did cheque reorders for them. ICT marketing Services Inc ( ICT Marketing Services of the Philippines ) - Outbound Sales Representative October 2005 – June 2006 ( JP Morgan Chase and Chartered Marketing Services ) Work Detail : Does outbound calls to customer and offer credit card protection for JP Morgan Chase account and for Chartered Marketing, we offer program benefits to mortgage holders. ICT marketing Services Inc ( ICT Marketing Services of the Philippines ) - Administrative and Facilities Staff August 2004 – October 2005 Work Detail : Receives and direct calls to proper offices. Maintains proper scheduling of meetings, travel booking for clients and managers. Manages purchasing, sourcing of vendors and maintaining adequate office supplies and facilities. Assists in site based activities such as monthly awards, training and company parties. ICT marketing Services Inc ( ICT Marketing Services of the Philippines ) - Outbound Sales Representative February 2004 – August 2004 ( Dun and Bradstreet ) Work Detail : Makes outbound telephone surveys to businesses in the United States to be able to update their business reports. SM I-Services Inc - Front Desk Officer / Recruitment Staff October 2003 – June 2004 Work Detail : Receives and direct calls to the management staff. Schedules appointments and conferences Prepares proximity and passes for visitors and employees as well as the company ID. Does asset management, receives and distributes documents, packages and office supplies. Interviews applicants thru the telephone and schedule them for their final interview and training. SM I-Services Inc - Outbound Sales Representative / Product Trainer April 2003 – October 2003 Work Detail : Does outbound calls and offer vacation incentives. Little Rock Construction Inc. – Filing Clerk April 2002 – May 2003 Work Detail : Does company cash disbursements, company payroll and project liquidations. Does the filing of pertinent project documents for the company for easier identification of missing requirements. Mcdonald's Philippines – Kiddie Crew ( Summer of 1993 and 1994 ) Work Detail : Summer Program that enhances kids talents. Character References April Mislang Senior Team Leader Credit Corp Group- Grace Ann Duma Team Leader Credit Corp Group- Mark Brian Kabigting Company Nurse / Admin Credit Corp Group-