Helen Joshua

HELEN JOSHUA SALES DEVELOPMENT REPRESENTATIVE PROFILE Enthusiastic Sales Development Representative with a talent for building strong client relationships and a knack for identifying potential leads. Skilled in understanding needs, crafting personalized outreach, and facilitating smooth transitions to the sales team. My grit and resilience drive my success in this dynamic role, allowing me to navigate challenges and consistently deliver exceptional results. SKILLS Resilience Grit Email Campaign Prospecting Product Knowledge Cold Emailing Adaptability Research Skills Team Leadership CRM Management Cold Calling TOOLS Hubspot LinkedIn Sales Navigator Instrat360 Slack Google Workspace Calendly Microsoft Excel Google Drive EDUCATION Bachelor of Science in Agribusiness and Management Michael Okpara University of Agriculture 2016 WASSCE Federal Government College 2011 WORK EXPERIENCE Sales Development Representative Plus Tenders (United Kingdom, Remote) March 2024 - Present Consistently excel in generating high-quality leads through a multichannel approach, including cold calls, email campaigns, and targeted outreach efforts. Demonstrate exceptional proficiency in cold calling techniques, achieving a daily average of 50 outbound calls with a 20% connection rate. Effectively manage and nurture leads through the sales pipeline, utilizing strategic follow-up techniques. Craft compelling email campaigns that resonate with prospects, resulting in an average open rate of 20% and a response rate of 10% Sales Development Representative Instrat360 (Denmark, Remote) October 2023 Generated leads per week through thorough research and personalized outreach methods such as crafting compelling emails and cold messaging on platforms like LinkedIn. Managed and nurtured leads through personalized communication. Maintained accurate and up-to-date records of all leads and interactions, facilitating efficient follow-up by the sales team. Collaborated closely with the sales and marketing teams to align messaging and strategies. Project Manager HealthLead Initiative (Nigeria, Remote) April 2023 Ensured seamless team collaboration and stakeholder engagement by facilitating clear and efficient communication channels. Improved team satisfaction ratings by 20% through enhanced communication strategies. Proactively monitored project progress and conducted regular performance assessments to track key milestones. Maintained an average project completion rate of 98% within established timeframes. Cultivated a positive team environment and resolved conflicts to promote synergy among team members. Achieved a team cohesion score of 85% in the annual employee engagement survey. CERTIFICATIONS Sales Development Representative (Salesforce, In View) Foundations of Project Management (Coursera) Project Initiation: Starting a Successful Project (Coursera) Project Planning: Putting It All Together (Coursera) Project Execution: Running the Project (Coursera) Agile Project Management - (Coursera) Project Management Essentials Certified (MSI) Customer Service: Problem Solving and Troubleshooting (LinkedIn Learning) Technical Support Fundamentals (Coursera) Customer Service Foundations (LinkedIn Learning) Virtual Assistant Course (ALX Africa) HOBBIES Reading Volunteering Playing puzzles Travelling Junior Project Manager Prototype Integrated Solutions (Canada, Remote) September 2022 Efficiently coordinated with 10 vendors and subcontractors, ensuring 100% compliance with project requirements and reducing invoicing errors by 15%. Instrumental in providing valuable purchasing recommendations, achieving a 25% cost-saving on project materials without compromising quality. Earned recognition for exceptional client communication skills, receiving a 95% positive feedback rate on post-project surveys. Streamlined vendor management processes, resulting in a 20% reduction in response time for project inquiries and enhanced vendor relationships. Project Support Officer SoftIris Africa Limited (Nigeria, Onsite) June 2020 Collaborated with the project team, providing valuable assistance in daily project management activities, resulting in a 10% increase in team productivity. Supported the project manager in overseeing project timelines and deliverables, contributing to a 95% on-time project completion rate. Skillfully scheduled and organized 30 project meetings, ensuring seamless coordination and timely execution of tasks. Prepared comprehensive meeting minutes for all project meetings, maintaining a 100% accuracy rate in documenting key discussions and action items. Customer Support Specialist Prince Joel and Associates (Nigeria, Onsite) December 2018 Engaged with customers proactively through various channels, including phone, email, calls, and in-person interactions, resulting in a 95% customer satisfaction rate based on feedback surveys. Demonstrated exceptional problem-solving skills, resolving 90% of customer inquiries and complaints within 24 hours, leading to improved customer retention. Maintained a high level of professionalism and empathy during customer interactions, resulting in a 98% positive customer sentiment score in customer feedback. Implemented a streamlined documentation system for recording customer interactions, leading to a 25% improvement in data accuracy and information retrieval.