Helen Gonzales

HELEN C GONZALES CUSTOMER SERVICE/GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE WORK HISTORY An administrative professional possessing a Guest Service Associate / Cashier strong desire to learn and grow professionally. Adept at developing and maintaining detailed administrative and procedural processes that EMAAR ENTERTAINMENT SEPTEMBER 2008 - APRIL 2020 improve accuracy and efficiency, with a keen - Providing correct and updated information to the customer focus on detail and the impact of the finished - Handles customers inquiries promptly and resolves customer product, as well as excellent customer service. complaints - Maintaining awareness of all promotions, advertisements and HIGHLIGHTED SKILLS - Creative problem solving events - Doing inbound and outbound calls regarding inquiries, cancellations, updates, and bookings - Excellent Communication Skills - Administering group visit, school visit, and online lesson booking - Detail Oriented - Receiving payment by cash, check, credit cards, vouchers, or - Customer Service Expert automatic debits as well as issuing receipts, refunds, credits, or - Excellent Multitasking change - Great Attention to Detail - Adaptive Team Player - Time Management - Software Competency - Computer Skills - Social Media Skills -Training new customer service employees - Served as team leader and in charge to the cashiers, skate hire, coaches and skate marshalls CUSTOMER RELATION OFFICER ARABLINK TOURISM & RENT A CAR SEPTEMBER 2007 - JULY 2008 CONTACT INFORMATION - Supervises car rental transactions and leasing Cell: - - Administers drivers routes and chauffer schedule Home:- - Receives walk-in guests and entertains phone inquiries Email:- - Addresses guests concerns and demands, and handles all car Website: https://site-- rental bookings 4839.mystrikingly.com/ - Coordinates with car rental companies for luxury cars leased Address: Purok 6-A, Tambo, Iligan CIty - Prepare account payables with regards to cars leased from Skype ID : gonzyhel other companies - Prepare invoices for companies and manages all guests accounts and car rental payments - Oversee daily vehicle out/in, traffic fines and police reports PREVIOUS EDUCATION OTHER WORK HISTORY Mindanao State University - Iligan Institute of Technology ACCOUNTS STAFF/SALES AGENT BSBA MAJOR IN MARKETING JUNE 1998 - APRIL 2002 Brother Brew Traders September 2005 – June 2007 OFFICE STAFF/ADMINISTRATION (Job Order) Economic Enterprise & Development Office (EEDMO) CERTIFICATES Certificate of Completion Department of Information & Communications Technology (DICT) August 2004 – April 2005 MANAGEMENT TRAINEE Trendline Center (Full Line Store, Inc.) June 2003- October 2003 General Virtual Assistance COUNTER PERSON June 28, 2021 - September 1, 2021 Dunkin Donuts, Oro Grande Food Chain Inc. November 2000 – April 2001 ACHIEVEMENTS/AWARDS Received certificate “Professional Image” 2008 Received STAAR Award in March 2011 and December 2011 Loyalty award 2015 REFERENCES: Abdessamad El Ghomri Duty Manager-Dubai Ice RInk Email Address:-Mobile Number: - Morris Mbugu Duty Manager - Dubai Ice Rink Email Address:-Mobile Number: - Mina Attia Duty Manager - Dubai Ice Rink Email Address:-Mobile Number: -