Helen Felipe Fernandez

Helen Felipe Fernandez CONTACT Address: 3456 I Batan St.,Bacood Sta Mesa Manila Phone: - Email:- LANGUAGES English Tagalog OBJECTIVE Looking for a position where I can integrate strategies to develop and expand existing customer service, sales, brand and product evolution, and customer service excellence WORK EXPERIENCE 11/2011 – 05/2013 Customer Service Representative C3 Contact Channel, Taguig City Responsibilities: Responded to customer requests for products, services and company information.  Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations.  Answered constant flow of customer calls with up to 120 calls in queue per minute.  Provided primary customer support to internal and external customers in fast-paced environment.  Answered customer telephone calls promptly and in appropriate manner  01/2009 – 06/2012 Loan Modification/ Customer Service Representative Ace Global Contact Center Responsibilities: . Responded to customer requests for products, services and company information.  Answered constant flow of customer calls with up to 1 calls in 2 queue per minute.  Provided primary customer support to internal and external customers in fast-paced environment.  Answered customer telephone calls promptly and in appropriate manner.  Evaluated account and service histories to identify trends, using data to mitigate future issues.  EDUCATION 1993 – 2000 Bachelor of Science in Accountancy Technological Institute of the Philippines ADDITIONAL SKILLS Customer Service Excellence Data Entry Quality Assurance Computer Proficient Strategic Sales Knowledge REFERENCES References available on request