Helen Datun

HELEN DATUN ALL AROUND VIRTUAL ASSISTANT ABOUT ME --Bicol, Philippines EDUCATION Bachelor of Science in Computer Engineering UNIVERSITY OF SANTO TOMAS - LEGAZPI- Bachelor of Science in Hospitality Management STI-LEGAZPI 2022 SKILLS Answering and responding to phone calls Providing excellent customer service Excellent communication Skills Email management Social Media Management Administrative Tasks Web Research Multi-Tasking LANGUAGE I am a professional Virtual Assistant, specializing in providing excellent customer service and support, arts, social media management, graphic design, email management. TRAINING AND DEVELOPMENT GDPR Training Vrbo| 2019 Training that's focused on being familiar with the general data protection regulation Being familiar with the guidance on how to be compliant Advance Call Resolution Vrbo| 2019 Being familiar with the guidance on how to be compliant Training that's focused on being familiar with the general data protection regulation Handling Objections and Difficult Customers Vrbo| 2019 A training session conducted for us to apply when we're assisting difficult customers Focused on how to pacify customers as well as position resolutions in a positive manner English Handling Objections and Difficult Customers REFERENCES Vrbo| 2019 Neil Alfonse Soler Lunas SUTHERLAND PHILIPPIPINES | Sr. Associate Manager A training session conducted to guide us on how to properly respond to emails Discussion about the email etiquette guidelines EXPERIENCE Bayou Swamp Tours | Dec 2023 - Feb 2024 ALLHDD.COM | Feb 2024 - April 2024 Customer Service Representative Customer Service Representative Answering calls. Completing assigned daily tasks given to me. Ensuring the availability sheet(excel) is updated every hour. Making sure that every low/bad reviews are handled. Handling payment transactions via stripe. Making reservations/bookings on HubSpot. Sending emails and text confirmations to customer. Accurate data entry of customer details on HubSpot. Prioritized the satisfaction of the guests during their tour. Juniper Holiday + Homes | Aug 2023 - Oct 2023 Guest Relations Representative Responding to emails swiftly. Completing assigned tasks given to me prior to given deadline. Keeping record of the daily reports; tasks created, FYIs for the next representative, and issues that needs to be addressed through sending email. Making sure that every low/bad reviews are handled. Prioritized the satisfaction of the guests during stay. Acorn Rentals |Jan 2023- Jul 2023 Guest Relations Representative Assisted Guest in making reservations, payment transactions, booking cancellations. Assisted Guests when checking - in, and checking out Addressing issues reported by guests and assiting them during their stay Taking in-bound and out-bound calls while responding to emails promptly Keeping record of daily tasks created and further information for the whole team Accomplished administrative tasks given unannounced Aidey | Aug 2021 - Jun 2022 Property Manager Taking in-bound and out-bound calls from guests and vendors while responding to emails Keeping record of the daily reports; tasks created, FYIs for the next representative, and issues that needs to be addressed. Making sure that every low/bad reviews are handled. Prioritized the satisfaction of the guests during stay. Vrbo | May 2018 - December 2021 CUSTOMER SERVICE REPRESENTATIVE Supported customers by providing helpful information, answering questions, and responding to complaints Responding promptly to customer inquiries Knowing our products inside and out so that you can answer questions Keeping records of customer interactions, transactions, comments, and complaints Answering phone calls at all time. Assisting customers in regards with their ordered. Outsourcing items if out of stock. Calling vendors regarding items needed/ordered. Responding to emails accordingly. Providing excellent customer service with all potential and existing customers. Making sure all bad reviews are handled appropriately. Assuring all tasks assigned are done promply. Cold calling TOOLS Travel Sites for messaging Guesty Talkroute Dialpad Track Breezeway Akia Skype Canva Adobe Photoshop MS Office Google Applications 8x8 Salesforce HubSpot Dialer Sling WhatsApp Stripe Slack 3CX Outlook Teleconsole WebWork-tracker DEVICE AND CONNECTIVITY DESKTOP Operating System: Windows 10 Pro Hard Drive Capacity: 2TB Processor: AMD Ryzen 5 2400G Memory: 8GB expandable up to 16gb Headset: Jabra Link with noise cancellation and Wired Headset with Microphone and noise cancellation feature Camera: Full HD 1080P Webcam Connectivity: Wired connection and prepaid back up connection of 30mbpS