Helawi Mengistu

Helawi Mengistu Phone: - – Email:- Career Summary ● An innovative, dedicated, and hardworking HR Business Partner and Human Resources Professional that understands how to align HR business objectives with management and employees throughout international business units whilst managing all day-to-day HR functions of large and diverse organisations. ● Has completed a CIPD Certification (Human Resources Certification - equivalent to SHRM) and holds a Masters in Non-Profit Management and Social Entrepreneurship and a bachelor’s in theology (Minor in Graphic Design). ● Understands how to manage, train and coach employees, especially in induction processes, performance reviews, performance management, compliance, and dealing with employee issues or questions. ● Has proven to be a progressive leader that can address and anticipate any human resources-related needs and has an astute ability to work with management to promote good employee relations whilst ensuring compliance with GDPR regulations and best practices in the field of Human Resources. ● Has attained outstanding leadership skills, especially when dealing with issues related to Recruitment, Employee training, Onboarding, Diversity issues, EU employment laws, and company-wide talent management. ● Can work as a core part of any HR department to ensure successful talent acquisitions, high employee retention rates, high employee morale and the overall delivery of a progressive and profitable HR culture. ● Other Key Skills: HR consultant to management, alignment of HR initiatives, grievance procedures, disciplinary matters, diversity issues and creating a progressive and effective HR environment. Skills ● A fast learner who can quickly absorb and comprehend new information and technologies related to my daily work. ● Can lead, coordinate, and participate in staff meetings whilst facilitating cooperation and communication. ● Can manage and maintain all employee information and administrative records according to best practices. ● Strong employee relations skillset and can take ownership; able to establish self as the “go-to” HR resource. ● Thrive under pressure and capable of working efficiently in a fast-paced, busy HR environment. ● Can attract and match employees to suitable roles that utilise their key education, skills, experience, and talents. ● Computer proficiency: MS Office Word, Excel, PowerPoint, Outlook, and ADP WorkForce (HRIS). Core Competencies Employee Engagement Specialist ADP WorkForce (HRIS) Global Mobility Assistance HR Manager Coaching managers Performance Management Team Management Trainer/Presenter Grievance Procedures Appraisals Rostering Employee Engagement Employee Trainer Leadership Onboarding programs Payroll Processing Administration Conflict Management Staff recruitment Interviewing GDPR Financial Services Private Sector Inductions Networking Critical Analysis Time management Internship programs Active Listening Coaching Training Counselling Professional Experience EdgeConneX － Amsterdam, The Netherlands (Oct 2020 – Oct 2022) Employee Engagement Specialist ● Supported the global offices in 10 different countries (Netherlands, UK, US, Spain, Poland, Germany, Israel, India, Indonesia, & Singapore), and serves as a cross-trained specialist in HR & Payroll, assist in hiring and talent selection processes. ● Collaborated with and supported leadership in talent development efforts, including assisting with creating individualized talent development plans, which may include professional development and training components. ● Maintained working knowledge of all applicable HR policies and procedures whilst also integrating diversity, equity, inclusion and fostering a sense of belonging into the design, development, and execution of company initiatives ● Partnered with the VP of HR to manage employee relations and to implement global HR policies and procedures, ensuring fair and compliant practices across the globe. ● Reduced turnover by over 50% through improved communication between management and staff members ● Led the development of a new global people strategy and culture framework to support our growth plans, including building an employee resource group for LGBTQ+ employees. ● Developed and implemented a comprehensive onboarding program for all new hires globally, increasing retention rates by 20% and increasing productivity by 15% in the first 90 days. ● Oversaw the implementation of a performance management system across 100+ locations worldwide, increasing transparency around goals and objectives. ● Spearheaded efforts to increase diversity within the organization through targeted recruiting initiatives and ongoing training programs focused on unconscious bias awareness and inclusion & belonging practices. ● Drove employee engagement and ensured a world-class employee experience through the development and implementation of inclusive programs in support of this goal. ● Partnered with leadership to execute and improve on all things related to talent, including talent management, employee development, leadership development, performance, and engagement. ● Conducted ongoing needs analyses and collaborated with the VP of HR in establishing specific employee engagement, performance management, and learning and development strategies to meet organizational needs. ● Developed and implemented evidence-based best practices in the areas of responsibility that support a thriving and engaged workforce and a positive workplace culture. ● Monitored employee performance, leveraged people analytics and insights and provided occupational training and vocational guidance to support growth. ● Advised individuals on employment opportunities, career choices and further education or training needed, including developing and implementing the ECX Internship Program that provides students and other job seekers the opportunity to gain work experience while identifying potential new talent for the company. Crisis Action － London, UK (May 2019 – Sept 2020) HR Officer ● Supported the global offices in 6 different countries (US, Kenya, Lebanon, UK, Ethiopia, & South Africa) and provided the HR Director with day-to-day support to ensure smooth functioning and operations of HR systems and processes. ● Assisted HR Director in implementing initiatives that preserve and develop Crisis, supported operational aspects of employee life cycle, actioned organizational culture to make Crisis Action a great place to work and provided support for the creation and execution of HR policies that consider national employment laws in all international offices. ● Acted as the administrator to the organization's HRIS system (FinancialForce), assessed and aligned attractive compensation packages, enhanced team workflows and communication between managers and educated management on successful policy implementation. Crisis Action － London, UK (July 2018 – June 2019) HR and Finance Assistant ● Worked and supported management operational aspects of employee life cycle and supported the Global team with any HR queries. ● Supported Finance Manager in year-end processes and ensured the strict implementation and upkeep of solid filing systems for all financial records using Crisis Action's cloud-based system SharePoint. ● Produced accurate and timely management information for quarterly Board meetings, recruited and screened qualified potential employees and managed cashbook processing, invoice processing, payments, and reconciliations. Other Notable Employment ● Claims & Collections Administrative Officer - Euler Hermes UK － London, UK, UK (Oct 2017 – June 2018) Handling all incoming enquiries, work with clients over the phone, visited clients on site and supported management and the wider collection team with all required administration duties on an ad-hoc basis. ● Executive Assistant - Euler Hermes USA － Baltimore, MD, USA (Nov 2016 – Aug 2017) Diary management, travel management, compiling reports, assisting with assignment project plans, and coordinating the logistics of a twice-yearly Group Board of Management and Regional Business Review meeting Hosting company events and meetings, acting as first point of contact for internal and external communications and managing all arrangements behind the internal training programme LEAD. ● Director of Missions and Outreach - Generation Church － Bel Camp, Maryland (Jan 2016 – Jan 2017) ● Youth Pastor - Bethel Church － Dar-Es-Salaam, Tanzania (July 2002 – July 2009) Education and Qualifications ● CIPD Certification: Human Resources Certification - Chartered Institute of Personnel － London, UK (August 2020) ● Masters: Non-Profit Management and Social Entrepreneurship - University of Baltimore － Baltimore (May 2018) ● Bachelors: Theology and Minor in Graphic Design - Oral Roberts University － Tulsa, OK (May 2015) ● Languages: English (Native), Amharic (Native), Swahili: C1, Spanish: A2, Dutch: A2. References available on Request