HEIDI JONSON ROS
BATANGAS PHILIPPINES --/-
3 years of relevant experience as a Customer Service Supervisor (eCommerce - remote)
8 years of relevant experience in Customer Service/ Support (eCommerce - remote)
8 years of relevant experience as an Executive Executive Assistant (office based)
WORK EXPERIENCE
Customer Service Supervisor
01/2020 to Present
ZOX (through Freeup) USA
Email and Chat management
Order management
Templates/Responses management
Customer Accounts management
Social Media Moderation
Customer Service policies/processes draft/review/implementation
Virtual Assistant
00/2019 to 00/2022
NutraChamps USA
Email and Chat management
Amazon Reviews management
Social Media Moderation
Email Marketing
Store Manager / Customer Support Lead
2017 to 2021
Meejee USA
Email and Chat management
Order managementTemplates/Responses management
Customer Accounts management
Social Media Moderation
Dropshipping requests/coordination
Customer Service policies/processes draft/review/implementation
Customer Support Agent
2017 to 2019
Gripped Fitness Audio AUSTRALIA
Email and Chat management
Order management
Social Media Moderation
Customer Support Supervisor
2018 to 2019
Pretty Neat Creative VIETNAM
Email and Chat management
Order managementTemplates/Responses management
Customer Accounts management
Social Media Moderation
Supplier Coordination/ Dropshipping
Customer Service policies/processes draft/review/implementation
Technical Support Escalation Supervisor
2015 to 2018
TrackR and Bullets2Bandages (through Sidekicks) USA
Email and Chat management
Order management
Customer Accounts management
Escalated Issues handling
Executive Assistant
2007 to 2015
SM Hotels And Conventions Corp PHILIPPINES
Executive Assistant to General Manager/Area General Manager
Reports directly to General Manager in undertaking all administrative tasks covering the overall
administration and operational matters of the properties
ADDITIONAL INFORMATION
E-commerce - Shopify, Amazon support, and eBay
Customer Support Platforms - Re-Amaze, Zendesk, Gorgias, Freshdesk, Helpdesk, UV-desk, Live
Agent, Google Business, High Level
Social Media - FB Business/IG, Comment Funnels
Communication Platforms - Slack, Flock, Skype, Zoom, Hangouts
Project Management Platforms - Asana, Trello, Click up, Monday
Payment Portals - Stripe and PayPal
Drop shipping Platforms - Aliexpress and Oberlo
3PL - DHL, ShipIt, ShipHero, ShipStation, ShipMonk, ShipBob, ParcelPlanet, Deskstop Shipper
Marketing Platforms - Ontraport, Skipio, ScheduleOnce
Admin - DropBox, MS Office, and Google Suite
EDUCATION
Batangas State University
Bachelor's
Elementary Education
Batangas Philippines
2000 to 2004
LINKS
https://calendly.com/freeeup-hross
https://heidijonsonros.mystrikingly.com/
